Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katiuska Moreno

Summary

Knowledgeable Manager with strong background in managing casino operations and ensuring regulatory compliance.

Successfully led teams to enhance customer satisfaction. Demonstrated proficiency in staff training.

Skilled in conflict resolution, and strategic planning.

Known for adaptability and reliability in fast pace environments.

15 years of customer service and management experience in casino settings.

Knowledgeable about payroll and scheduling processing, HR and staff training and development.

Dynamic individual with hands-on experience in cash handling, ATM services, and online sports betting kiosk.

Brings strong problem-solving skills and proactive approach to new tasks.

Known for adaptability, creativity, and results-oriented mindset.

Overview

19
19
years of professional experience

Work History

Casino Manager

Seminole Casino Hotel Immokalee
10.2010 - Current
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Coordinated staff schedules, rotations and breaks.
  • Managed a team of 50+ employees, ensuring optimal performance and productivity.
  • Fostered a culture of excellent customer service, leading by example and setting clear expectations for staff behavior and performance.
  • Promoted a positive work environment by encouraging teamwork, open communication, and ongoing professional development for staff members.
  • Coordinated with IT department to maintain smooth functioning of electronic gaming equipment throughout the facility.
  • Incorporated feedback from guests into improvements for both gaming offerings and overall guest experience at the establishment.
  • Collaborated with other department heads to create a seamless guest experience across all areas of the casino.
  • Launched successful promotional events that increased foot traffic at the casino during off-peak hours.
  • Oversaw recruitment process for staff members, ensuring selection of qualified candidates who contributed positively to company culture and performance standards.
  • Ensured compliance with gaming regulations by conducting regular audits and maintaining accurate records.
  • Increased customer satisfaction through attentive service and quick resolution of concerns.
  • Implemented employee training programs to enhance staff skills and knowledge in the casino industry.
  • Oversaw money banks for tables and coordinated paperwork for transfers.

Casino Supervisor

Seminole Casino Hotel Immokalee
03.2010 - 10.2010
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Trained new staff members on casino policies, procedures, and game rules for improved performance.
  • Resolved disputes among patrons quickly, ensuring fairness while maintaining a positive atmosphere.
  • Conducted regular evaluations of staff performance, providing constructive feedback for continuous improvement.
  • Monitored employee attendance records, managing schedule changes as needed to maintain optimal staffing levels.
  • Coordinated staff schedules, rotations and breaks.
  • Oversaw money banks for tables and coordinated paperwork for transfers.

Cashier

Seminole Casino Hotel Immokalee
01.2010 - 03.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier Team Lead

Walgreens
10.2006 - 12.2009
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Operated POS cash register and equipment to collect payments.
  • Learned duties for various positions and provided backup at key times.

Education

LL. B - Law

University of Havana
Havana, Cuba
06-2006

Skills

  • Good Work Ethics
  • Adaptability and Flexibility
  • Customer service
  • Interpersonal skills
  • Strategic and Problem Solving

Languages

Spanish
Native or Bilingual

Timeline

Casino Manager

Seminole Casino Hotel Immokalee
10.2010 - Current

Casino Supervisor

Seminole Casino Hotel Immokalee
03.2010 - 10.2010

Cashier

Seminole Casino Hotel Immokalee
01.2010 - 03.2010

Cashier Team Lead

Walgreens
10.2006 - 12.2009

LL. B - Law

University of Havana

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