Katja Morgan

I am responsible for scheduling surgical procedures for multiple physicians, ensuring that they align with patient preferences, doctor availability, and operating room schedules. This involves close collaboration with medical teams to guarantee that patients receive the necessary pre-operative instructions and forms before their procedures. I also maintain accurate patient records in the electronic medical record (EMR) system, ensuring all documentation is updated promptly. In addition, I coordinate with the surgical staff, including anesthesiologists and nursing teams, to ensure that everything is in place for each procedure. My role requires strong time management and organizational skills to handle surgery scheduling and coordination effectively, while also ensuring patient communication and care are prioritized. I utilize Cerner for record-keeping and rely on my knowledge of medical terminology and surgical procedures to ensure accuracy. I am also proficient in the Microsoft Office Suite and adhere strictly to HIPAA compliance and confidentiality standards, working efficiently in a fast-paced, multitasking environment. Monitored incoming calls related to clinic surgery scheduling and responded promptly in a professional manner.

As a department lead, I was responsible for receiving, preparing, and distributing patient specimens in a laboratory setting. This included accurately labeling, sorting, centrifuging, aliquoting samples, and entering data into the laboratory information system. I ensured proper specimen handling and storage to facilitate accurate diagnostic testing. Additionally, I played a key role in maintaining quality control and adhering to safety protocols throughout the pre-analytical phase. I also assisted in training new staff members on the accessioning process, identified opportunities for process improvements, and actively participated in departmental continuous improvement initiatives. I provided leadership during the shifts, and established processes to ensure efficient workflow through the department.

I assisted customers with questions and concerns at the ticket desk, ensuring a pleasant and professional experience. I operated the ticket desk and cash register, handled money, and assisted guests during long shifts of over six hours. I maintained the cleanliness and organization of the ticket area by removing trash, filing, and organizing sales brochures. Additionally, I ensured that kennels, strollers, and wheelchairs were well maintained, in proper working condition, and secured at the end of each day. Throughout, I maintained positive relationships with both customers and co-workers.

I delivered world-class customer service by upholding the four core principles of the café: providing timely and friendly service, upselling effectively, maintaining product presentation standards, and ensuring the café’s cleanliness. I also adhered to the four principles outlined in the book side. My support tasks included baking, cleaning cases and equipment, and restocking displays. I greeted customers warmly and built rapport by engaging in conversations about our products and services. By asking questions, I identified customer needs, and used my product knowledge to offer tailored recommendations, connecting customers with the right solutions.

I was responsible for taking food and beverage orders, entering them promptly, while ensuring the correct sequence. I served the ordered items to customers, and coordinated with the kitchen to ensure timely service and adherence to the company’s quality standards. Additionally, I executed all tasks delegated by management to maintain compliance with operational guidelines. I handled cash register transactions and managed monetary exchanges. I also organized and cleaned tables to ensure a clean, welcoming dining environment.

I assisted the author in managing inventory, and was responsible for creating documentation related to financial and inventory record-keeping. And scheduled various events, attended them by overseeing setup and cleanup, processing payments, and ensuring adherence to the schedule. Furthermore, I ordered books and merchandise, maintained the calendar of events, and utilized social media platforms to promote upcoming engagements. During events, I networked with readers, fellow authors, and managed payment transactions. This comprehensive support contributed to the smooth operation and effective promotion of the author’s activities.

I sorted and stocked inventory, ordered inventory, and assisted the public with questions and concerns. I maintained inventory records (check-ins and check-outs, DVDs), and assisted the librarian with public events. I also helped make sure events ran smoothly and efficiently.