Summary
Overview
Work History
Education
Skills
Timeline
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Katlin Boeker

Granger,IN

Summary

Highly skilled and enthusiastic professional with more than 9 years of experience managing operations in dental practices and retail stores. Successfully oversee human resources, budgeting, marketing, supply management and patient/customer services. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Practice Manager of Operations

Heartland Dental
01.2018 - Current
  • Create value for my doctor by supporting her in her career development and professional goals.
  • Coach our team in attainment of yearly budgetary and quarterly profit sharing goals by being actively involved in the day-to-day operations of the practice.
  • Support our team through recruiting, staying up to date on annual performance reviews, and partnering on personal growth plans.
  • Partner with my doctor and Field Marketing Manager to execute a marketing plan that supports office goals.
  • Use industry expertise, customer service skills and analytical nature to resolve patient concerns and promote loyalty.
  • Provide clinical support to the doctor and dental hygienists as needed.
  • Support new Practice Managers as part of the PMO Mentor Program.
  • Prepare and present learning material to team members who are on the Mastery Track II Growth Plan with the company.
  • Act as a Hygiene Schedule Coordinator Champion by developing and holding monthly training calls with Hygiene Schedule Coordinators.
  • Awarded “Leadership of the Year” for 2022 in the Angie Leming Region.

Career Development Representative

Ross Medical Education Center
12.2015 - 12.2017
  • Assisted students with resume development and career preparation.
  • Developed working knowledge of students’ strengths and areas of opportunity in order to market effectively for job opportunities.
  • Coordinated and reviewed student mock interviews.
  • Generated new job leads and converted to job placements.
  • Built professional relationships within the medical community.

Assistant Store Manager

Kohl’s Department Stores
05.2013 - 11.2015
  • Provided the interpretation, administration and direction for Kohl’s Service Standards.
  • Ensured company merchandise presentation directives and standards were met.
  • Managed payroll, productivity, and controllable expenses in relation to sales trends.
  • Supported team members in hiring and onboarding and administered annual reviews.
  • Developed and coached supervisors to promotable levels.
  • Led the store to be ranked 4th out of 1,154 stores for 2014.
  • Awarded “Leader of the Month” in October 2014.

Education

Bachelor of Science - Business, Marketing and Management

Indiana University, Kelley School of Business
Bloomington, IN
12.2013

Skills

  • Strategic Business Planning
  • Dental Office Administration
  • Recruiting and Onboarding
  • Human Resource Management
  • Coaching and Mentoring
  • Social Media Content Creation
  • Proficient in Microsoft Word, Excel, PowerPoint and Adobe Photoshop and InDesign
  • Customer Relationship Management
  • Promotions and Marketing Strategies
  • Proficient in Dentrix Software and Dental Terminology

Timeline

Practice Manager of Operations

Heartland Dental
01.2018 - Current

Career Development Representative

Ross Medical Education Center
12.2015 - 12.2017

Assistant Store Manager

Kohl’s Department Stores
05.2013 - 11.2015

Bachelor of Science - Business, Marketing and Management

Indiana University, Kelley School of Business

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Katlin Boeker