Katlin Bohnert
Louisville,KY
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Comfort Inn Hotel
Louisville, KY
10.2023 - 11.2024
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Input and confirmed reservations for guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Worked effectively in team environments to make the workplace more productive.
Assistant Store Manager
Circle K
Louisville, KY
08.2020 - 07.2023
- Managed cash register and processed customer transactions with high accuracy.
- Processed and verified age for the sale of age-restricted products according to legal guidelines.
- Trained new employees on proper customer service techniques and safety protocols.
- Assisted in stocking shelves with merchandise, including cigarettes, beverages, snacks and other items.
- Educated customers on loyalty programs and processed membership registrations.
- Resolved customer complaints promptly and professionally according to company policies.
- Coordinated with team members to ensure efficient shift transitions and continuous operation.
- Monitored and restocked convenience store items, including food, beverages, and automotive products.
Education
High School Diploma -
Jefferson County High School
Louisville, KY05-2015
Skills
- Hospitality service expertise
- Comprehensive Travel Knowledge
- Experience with Reservation Software
- Effective Time Management
- Organizational Proficiency
- Coaching and Guidance
- Customer Engagement
- Documentation of Disputes
Accomplishments
- Advanced to the position of Assistant Store Manager within 1 year.
Affiliations
- Automotive restoration
Timeline
Front Desk Agent
Comfort Inn Hotel
10.2023 - 11.2024
Assistant Store Manager
Circle K
08.2020 - 07.2023
High School Diploma -
Jefferson County High School
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