Katlin Clements
Dothan,AL
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Billing Representative
Eye Partners PC
05.2023 - Current
- Adapted quickly to changing technologies or systems upgrades, ensuring minimal disruption to daily workflow during transitions periods.
- Handled account payments and provided information regarding outstanding balances.
- Coordinated with intermediate parties to obtain payments and resolve issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
Patient Care Technician
South East Health
12.2022 - 05.2023
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Documented patient information and care activities in electronic health record.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
Chiropractic Assistant
Family First Chiropractic
01.2020 - 08.2021
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Streamlined office workflow by organizing and maintaining an efficient filing system for patient records.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted in marketing efforts to attract new clients to the chiropractic practice through social media engagement and community outreach events participation.
Education
Bachelor of Science - General Business
Troy University - Online
Online 05.2025
High School Diploma -
Headland High School
Headland, AL05.2021
Skills
- Strong Problem Solver
- Advanced interpersonal skills
- Dedicated Team Player
- Inventory Management
- Activity Planning
- Data Analysis
- Strong Organizational Skills
Certification
- Content Marketing Certification
- Social Media Certification
- Microsoft Suites Certification
Timeline
Billing Representative
Eye Partners PC
05.2023 - Current
Patient Care Technician
South East Health
12.2022 - 05.2023
Chiropractic Assistant
Family First Chiropractic
01.2020 - 08.2021
Bachelor of Science - General Business
Troy University - Online
High School Diploma -
Headland High School
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