Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katlin Gilstrap

Grapevine,TX

Summary

Adept at streamlining office operations and enhancing administrative efficiency, as demonstrated at CCT Precision Machining. Excelled in customer service and Microsoft Office, significantly improving client retention and document organization. Proven leadership in managing payroll and coordinating with HR, showcasing strong organizational and interpersonal skills.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

CCT Precision Machining
Grapevine, TX
03.2024 - Current
  • Scheduled appointments between clients and customers and internal staff members.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Developed and maintained filing systems for confidential documents and records.
  • Established employee payroll files and updated existing files with new information.
  • Assisted with year-end payroll tasks, including the preparation of W-2 forms and other tax documents.
  • Coordinated with HR department to verify employee information and payroll processing.
  • Maintained accurate records of all payroll transactions.

Customer Service Representative

Cline Family Medicine
Rusk, TX
04.2023 - 05.2024
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Updated databases with new and modified customer data.
  • Developed strong customer relationships to encourage repeat business.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Conducted regular follow-up calls with customers after resolving their issues.

Office Assistant

kids n motion
Jacksonville, TX
05.2020 - 02.2023
  • I handled the door, took payments, and took attendance.
  • I answered the phone.
  • I did a variety of jobs.
  • Computed, recorded and proofread data or reports.
  • Supported bookkeeping tasks such as invoicing and expense tracking.

Key Carrier/office manager

cavenders
Tyler County, TX
06.2020 - 05.2021
  • I handled opening and closing the store, the schedule, and payroll.
  • I was in charge of all the cashiers.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer issues in a professional manner.

Sales Consultant

Education

High school or equivalent -

Jacksonville High School
Jacksonville, TX
01.2018

Skills

  • Computer Skills
  • Customer Service
  • Microsoft Office
  • Retail
  • Sales
  • Training
  • Cashier
  • Data Entry
  • Inventory
  • Merchandising
  • Time Management
  • Stocking
  • Cash Handling
  • POS
  • Planograms
  • Retail Management
  • Store Management Experience
  • Payroll
  • Clerical experience
  • Assistant manager experience
  • Personal assistant experience
  • Retail sales
  • Office Management
  • Administrative Experience
  • QuickBooks
  • Microsoft Outlook
  • Accounts Payable
  • Accounts Receivable
  • Bookkeeping
  • Recruiting
  • Cash register
  • HIPAA
  • Front desk
  • Management
  • Clinic
  • Check processing
  • Filing
  • Payroll software proficiency
  • New employee onboarding

Timeline

Administrative Assistant

CCT Precision Machining
03.2024 - Current

Customer Service Representative

Cline Family Medicine
04.2023 - 05.2024

Key Carrier/office manager

cavenders
06.2020 - 05.2021

Office Assistant

kids n motion
05.2020 - 02.2023

Sales Consultant

High school or equivalent -

Jacksonville High School

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Katlin Gilstrap