Katlin Hawks
Kechi,KS
Summary
A highly motivated individual with extensive experience in business strategy, operations, customer service, sales, and data entry. I possess a proven track record of developing innovative solutions to complex challenges and driving successful implementations. My skills extend to data analysis, project management, and process improvement, all while maintaining a keen attention to detail. I am deeply committed to helping organizations achieve their goals through streamlined processes and effective strategies. Extensive customer service experience including but not limited to: in person interaction, phone, chat, email, and sms text communication, and sales.
Overview
7
7
years of professional experience
Work History
Quality Rater Data Entry
TELUS International
12.2022 - Current
- Read, interpreted and followed written instructions and procedures to accurately adjust rating scales.
- Supported, implemented and helped shape test approach by identifying quality standards
- Utilize keen analytical abilities to assess and interpret data, identifying patterns and trends.
- Apply critical thinking to make informed judgments and decisions based on evaluation criteria.
Digital Chat Customer Service
Wayfair
11.2020 - Current
- Provide clear and accurate information regarding claims processes, coverage details, and documentation requirements.
- Demonstrate strong problem-solving skills to efficiently resolve customer issues and concerns.
- Thrive in a fast-paced environment by efficiently managing multiple chat interactions while maintaining a high level of service quality.
- Exceed required KPI metrics goals including handle time, survey results, claims outcomes, and number of contacts
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer needs.
- Customer Service Phone & Email Nov 2020-May 2021, Digital Chat May 2021- April 2022 & Feb 2023 - Current
Realtor
EDGE REALTY
07.2019 - 10.2020
- Paid meticulous attention to property details, identifying discrepancies and ensuring accurate representation in marketing materials.
- Maintained meticulous records of property transactions, ensuring all documentation complied with legal and regulatory requirements.
- Applied analytical skills to assess property values and market trends, providing clients with accurate and informed advice.
- Effectively communicated with clients throughout the entire real estate process, addressing concerns, providing updates, and ensuring a smooth experience.
- Realtor EXP Realty LLC May 2022-June 2023
Bartender
Embassy Suites by Hilton
05.2018 - 04.2019
- Implemented inventory management strategies to ensure accurate tracking and minimize discrepancies.
- Managed multiple tasks simultaneously, including taking orders, preparing drinks, and handling cash transactions, demonstrating effective time management skills.
- Maintained accurate records of sales and inventory, ensuring financial transactions were properly documented.
Assistant General Manager
The Good Life Sports Bar and Grill
02.2017 - 04.2018
- Directed and supervised a diverse team of over 70 employees, fostering a positive work environment and ensuring staff members were trained to deliver exceptional service.
- Assisted in budget development and financial planning, monitoring expenses, and maximizing revenue opportunities.
- Developed and maintained documentation to demonstrate adherence to regulatory standards.
- Communicated effectively with staff, management, and customers, fostering positive relationships.
Education
High School Diploma -
Omaha Central High School
Omaha, NE05.2011
Skills
- Written Communication
- Fluent in Slack/Google Meet/Microsoft Products
- Chat, Email, and Phone Customer Service
- Time Management
- Conflict Resolution
- Customer Focus
- Attention to Detail
- Documentation
- Quality Control Review
Timeline
Quality Rater Data Entry
TELUS International
12.2022 - Current
Digital Chat Customer Service
Wayfair
11.2020 - Current
Realtor
EDGE REALTY
07.2019 - 10.2020
Bartender
Embassy Suites by Hilton
05.2018 - 04.2019
Assistant General Manager
The Good Life Sports Bar and Grill
02.2017 - 04.2018
High School Diploma -
Omaha Central High School
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