Katlin Kline
Parkton,NC
Summary
Versatile and dynamic professional with a proven track record at Tech Pro, adept in logistics management and exceptional customer service. Excelled in enhancing operational efficiency and customer satisfaction through effective communication and route planning. Demonstrated adaptability and teamwork, significantly improving service delivery and internal processes.
Finance professional with comprehensive background in accounting, ready to contribute to financial management and reporting. Known for accuracy in financial record-keeping and proficiency in auditing and tax preparation. Reliable team collaborator with focus on achieving financial accuracy and supporting dynamic business needs through analytical problem-solving and effective communication.
Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines.
Overview
9
9
years of professional experience
Work History
Dispatcher Coordinator
Tech Pro
08.2024 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Implemented a proactive maintenance scheduling system to minimize equipment downtime and reduce costs.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
Office Administrator
Cape Fear Mobile RV Service
06.2022 - 08.2024
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Reconciled account files and produced monthly reports.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Led organization of annual corporate events, coordinating logistics to ensure seamless execution.
- Learned and adapted quickly to new technology and software applications.
Receptionist
Camping World
05.2021 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed incoming mail and messages to relevant personnel without delay.
Manager
Ultra Tanning Center & Ultra Tan Ii
12.2015 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled costs to keep business operating within budget and increase profits.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Graduate Certificate - Aesthetic
Miller Motte
Fayetteville, NC01-2017
Skills
- Dispatch software
- Route planning
- Incident reporting
- Logistics management
- Scheduling expertise
- Customer service
- Time management
- Multitasking and organization
- Prioritizing calls
- Verbal and written communication
- Dispatching procedures
- Customer relations
- Data entry
- Map reading
- Schedule management
- Record keeping
- Updating logs
- Schedule coordination
- Database updates
- [Software] proficiency
- Call handling
- Teamwork and collaboration
- Reliability
- Effective communication
- Adaptability and flexibility
Timeline
Dispatcher Coordinator
Tech Pro
08.2024 - Current
Office Administrator
Cape Fear Mobile RV Service
06.2022 - 08.2024
Receptionist
Camping World
05.2021 - 08.2022
Manager
Ultra Tanning Center & Ultra Tan Ii
12.2015 - 02.2021
Graduate Certificate - Aesthetic
Miller Motte
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