Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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KATLIN NICHOLAS

Swartz Creek,MI

Summary

Polite and professional, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

7
7
years of professional experience

Work History

Commissary Agent / Plane Cleaner

Avflight, Allegiant Airlines
12.2022 - Current
  • Responsible for the final assembly of catering carts in the commissary department.
  • Receive inbound inventory from aircraft and rebuild/replenish to correct specifications to be used and boarded on a new flight.
  • Review flight bills to determine what items are required for each flight.
  • Accurately preform security search.
  • Stage carts correctly at the loading dock according to the flight number.
  • Responsible for packing carts with ice, soda, snacks, beverages, dishware, etc.
  • Clean the interior and exterior of designated aircrafts.
  • Accurately stocked and maintained aircraft inventory.
  • Assist and escort passengers who need special assistance.
  • Operate tugs, belt loaders, jet bridge and carts.

Office Assistant

Snack Time Vending
02.2020 - 03.2020
  • Straighten and count money.
  • Preform light bookkeeping.
  • Pack and merchandise sold to customers.
  • Prepare driver routes.

Professional House Cleaner

The Cleaning Authority
05.2019 - 07.2019
  • Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing.
  • Ensure all rooms are cared for and inspected according to standards.
  • Protect equipment and make sure there are no inadequacies.
  • Notify superiors on any damages, deficits and disturbances.
  • Deal with reasonable complaints/requests with professionalism and patience.
  • Check stocking levels of all consumables and replace when appropriate.
  • Adhere strictly to rules regarding health and safety and be aware of any company-related practices.

Seasonal Sales Associate and Cashier

Kohl's
10.2018 - 04.2019
  • Ensure high levels of customer satisfaction through excellent sales service.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assess customers needs and provide assistance and information on products.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintain in-store stock.
  • Process POS (point of sale) purchases.
  • Handle returns of merchandise.
  • Actively seek out customers in store.
  • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.
  • Welcome customers to the store and answer their queries.
  • Direct customers by escorting them to racks and counters.

McDonalds Crew Member

McDonald's
09.2016 - 09.2018
  • Clean food preparation areas, facilities, or equipment.
  • Clean tableware.
  • Process customer bills or payments.
  • Communicate with customers to resolve complaints or ensure satisfaction.
  • Take customer orders.
  • Balance receipts.
  • Operate cash registers.
  • Serve food or beverages.

Education

Swartz Creek High School
Swartz Creek, MI

Skills

  • Teamwork
  • Sales
  • Customer service
  • Online Chat
  • Written and Oral Communications
  • Managing Phone Systems

Additional Information

  • CERTIFICATIONS AND LICENSES driver's license

Timeline

Commissary Agent / Plane Cleaner

Avflight, Allegiant Airlines
12.2022 - Current

Office Assistant

Snack Time Vending
02.2020 - 03.2020

Professional House Cleaner

The Cleaning Authority
05.2019 - 07.2019

Seasonal Sales Associate and Cashier

Kohl's
10.2018 - 04.2019

McDonalds Crew Member

McDonald's
09.2016 - 09.2018

Swartz Creek High School

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KATLIN NICHOLAS