Katlin Orozco
Palm Bay,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options for the past 23 years.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CCTV Operator
Allied Universal Security Services
04.2021 - Current
- Watched both live and recorded video surveillance footage.
- Recorded time, date and location of incidents.
- Operated and maintained surveillance equipment.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
Security Guard
Ultra Aviation, Miami International Airport
08.2017 - 04.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Lead Operations
International Resource Management, INC
04.2014 - 01.2017
- Generated documentation and information required for customer shipments.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Prepared various import, export and supplier forms for customs submittal.
- Produced and mailed invoices, payment reminders and financial notices.
Education
High School Diploma -
Miami Dade College
Miami, FL01.2010
Skills
- Incident Reporting
- Evidence Collection
- Adaptable and Flexible
- Problem-Solving Ability
Certification
- CNP - Certified Notary Public
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
CCTV Operator
Allied Universal Security Services
04.2021 - Current
Security Guard
Ultra Aviation, Miami International Airport
08.2017 - 04.2021
Lead Operations
International Resource Management, INC
04.2014 - 01.2017
High School Diploma -
Miami Dade College
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