Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katlin Reaves

Weirsdale

Summary

Dynamic Permitting Coordinator at Blue Moon Backyard & Pool, recognized for enhancing permit tracking processes and fostering teamwork. Expert in permit application preparation, I delivered exceptional customer service, resulting in high client satisfaction. Proven problem-solver, adept at multitasking and maintaining strong relationships with regulatory agencies to expedite approvals.

Overview

9
9
years of professional experience

Work History

Permitting Coordinator

Blue Moon Backyard & Pool
02.2017 - Current
  • Continuously improved internal processes by gathering feedback from team members and implementing changes based on their insights.
  • Trained new Permitting Coordinators on company processes, ensuring consistent performance across the team.
  • Monitored progress of permit applications through various stages, efficiently resolving any issues that arose during the process.
  • Increased efficiency by developing templates for commonly used forms and documents related to permitting activities.
  • Managed communication with regulatory agencies, maintaining positive relationships and expediting approvals when necessary.
  • Assisted in preparing permit applications, ensuring accuracy and completeness of required documents.
  • Collaborated with project managers to develop accurate timeline projections based on permitting requirements.
  • Provided exceptional customer service to clients throughout the permitting process, resulting in high satisfaction rates and repeat business.
  • Negotiated favorable terms for clients during the permitting process by leveraging strong interpersonal skills and understanding of regulations.

Front Desk Receptionist

Too Your Health Spa
04.2016 - 02.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
  • Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
  • Checked members into gym by scanning badges.
  • Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
  • Directed guests and appointments to fitness consultants to increase membership enrollments.

Education

Leesburg High School
Leesburg, FL

Skills

  • Permit tracking
  • Permit application preparation
  • Research
  • Teamwork
  • Customer service
  • Problem-solving
  • Multitasking
  • Reliability
  • Active listening
  • Office management

Timeline

Permitting Coordinator

Blue Moon Backyard & Pool
02.2017 - Current

Front Desk Receptionist

Too Your Health Spa
04.2016 - 02.2018

Leesburg High School

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