Katlin Taylor
Cookeville,TN
Summary
Reliable team player with focus on achieving results and adapting to changing needs. Known for strong organizational abilities and precise attention to detail. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Legal Assistant
Crabtree & Patterson, P.C.
11.2024 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Communicated pertinent information to clients via phone, email, and mail.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Interviewed clients to obtain information relevant to cases.
- Provided exceptional customer service while maintaining confidentiality and protecting sensitive client information during intake interviews.
Deputy Clerk
Putnam County Circuit Court Clerk's Office
08.2023 - 11.2024
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Improved debt recovery rates by implementing effective collections strategies and maintaining consistent follow-up procedures.
- Collected on delinquent accounts to reduce overdue balances.
Patient Liaison
Cookeville Regional Medical Center
07.2022 - 08.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
- Conducted follow-up visits with admitted patients to monitor progress and provide additional support as needed.
- Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
Unit Secretary/ PCA
Cookeville Regional Medical Center
12.2019 - 07.2022
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Environmental Services Technician
Cookeville Regional Medical Center
11.2018 - 12.2019
- Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
- Enhanced facility cleanliness by implementing efficient waste disposal and recycling procedures.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
Director of Public Affairs
WTTU of TTU
08.2018 - 12.2019
- Developed targeted messaging strategies to reach diverse audiences and promote brand awareness.
- Conducted ongoing evaluation of public affairs efforts, using insights to inform future strategy and build on past successes.
- Implemented effective time management strategies allowing proper preparation prior to each DJ's airtime.
- Ensured FCC compliance by adhering to strict guidelines regarding language and content during all on-air communications.
Customer Service Representative
Walgreens
01.2017 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Achieved high accuracy rates with meticulous cash handling and payment processing tasks.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Stockroom Worker, Federal Work Study
Tennessee Technological University
08.2017 - 05.2018
- Conducted routine maintenance on laboratory equipment, extending the life span of valuable instruments.
- Organized stockroom layout for optimal space usage and easy access to frequently used items.
- Maintained accurate inventory records, leading to minimal discrepancies during audits and inventory checks.
Restaurant Team Member
Papa Johns
04.2016 - 10.2016
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Waitress
Pizza Hut
05.2015 - 04.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Clinical Psychology
Tennessee Technological University
Cookeville, TNAssociate of Arts - University Studies
Volunteer State Community College
Gallatin, TN05-2017
Skills
- Fast learner
- Filing system organization
- Database searching
- Customer service
- Reliability
- Adaptability and flexibility
- Verbal communication
- Public service
Timeline
Legal Assistant
Crabtree & Patterson, P.C.
11.2024 - Current
Deputy Clerk
Putnam County Circuit Court Clerk's Office
08.2023 - 11.2024
Patient Liaison
Cookeville Regional Medical Center
07.2022 - 08.2023
Unit Secretary/ PCA
Cookeville Regional Medical Center
12.2019 - 07.2022
Environmental Services Technician
Cookeville Regional Medical Center
11.2018 - 12.2019
Director of Public Affairs
WTTU of TTU
08.2018 - 12.2019
Stockroom Worker, Federal Work Study
Tennessee Technological University
08.2017 - 05.2018
Customer Service Representative
Walgreens
01.2017 - 10.2018
Restaurant Team Member
Papa Johns
04.2016 - 10.2016
Waitress
Pizza Hut
05.2015 - 04.2016
Clinical Psychology
Tennessee Technological University
Associate of Arts - University Studies
Volunteer State Community College
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