Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katlin Zavala

Bartow

Summary

Resourceful Casualty Claims Adjuster known for high productivity and efficient task completion. Specialize in accurate claim evaluation, effective negotiation strategies, and comprehensive policy interpretation. Excel in communication, problem-solving, and decision-making to achieve optimal outcomes in complex situations. Seasoned Casualty Claims Adjuster with expertise in managing diverse insurance claims, including automobile and property damage incidents. Strong analytical skills used to determine claim validity, negotiate settlements, and mitigate risk. Known for providing exceptional customer service while adhering to state regulations and company policies. Past experience has resulted in improved efficiency within claims department and enhanced client satisfaction. Analytical professional in the insurance investigation field known for high productivity and efficient task completion. Skilled in claim evaluation, fraud detection, and regulatory compliance, ensuring thorough and accurate case handling. Excel in communication, problem-solving, and decision-making, leveraging these soft skills to navigate complex cases effectively and deliver optimal outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Casualty Claims Adjuster

GEICO, Government Employees Insurance
3535 W Pipkin RD
02.2022 - 09.2025
  • Investigated claims to determine validity and coverage under policy guidelines.
  • Interpreted policy language and applied relevant state laws in making decisions on claims.
  • Provided guidance to customers throughout the claims process, ensuring understanding.
  • Documented claim activities and maintained organized case files for audits.
  • Reviewed repair estimates and negotiated settlements with vendors effectively.
  • Coordinated with medical professionals to evaluate injuries related to claims.
  • Analyzed accident reports and supporting documents for accurate claim assessment.
  • Communicated with clients to gather information and clarify claim details.
  • Maintained detailed records of all claim activity including investigation results, settlement negotiations, payments.
  • Identified potential areas of fraud by recognizing patterns or inconsistencies in claim data.
  • Analyzed claim information to determine coverage of insurance policies.
  • Resolved customer complaints regarding denied claims or other issues related to their insurance coverage.
  • Investigated, evaluated and determined liability for casualty claims.
  • Reviewed medical records and other documentation in order to evaluate the extent of losses.
  • Provided expert advice and guidance on complex casualty claims cases.
  • Negotiated settlements with claimants or their legal representatives.
  • Evaluated evidence and conducted investigations into suspected fraudulent activities.
  • Collaborated with internal departments such as underwriting and risk management to ensure that appropriate action is taken on each claim.
  • Prepared reports containing findings from investigations, recommendations for resolution and estimated cost of damages.
  • Analyzed information gathered by investigations and reported findings and recommendations.
  • Reduced loss ratios through fair and prompt processing of claims.
  • Drafted statement of loss to summarize damages, payments and underlying policy coverage.
  • Verified liability extent with reviews of police reports, medical treatment histories and other records.

Education

High School Diploma -

Westside High School
Macon, GA
05-2017

Skills

  • Settlement negotiation
  • Claim investigation
  • Policy interpretation
  • Liability assessment
  • Risk evaluation
  • Data analysis
  • Effective communication
  • Document management
  • Problem solving
  • Damage assessment
  • Claims investigation
  • Settlement determination
  • Liability analysis
  • Claim resolution
  • Subrogation process
  • Casualty claims handling
  • Coverage verification
  • Determine coverage
  • Claims settlement
  • Case reporting
  • Denied claims identification
  • Team Training
  • Claims adjustment
  • Customer service
  • Policy investigations
  • Negotiate settlements
  • Adaptability and flexibility
  • Written communication
  • Teamwork skills
  • Liability determination
  • Claims evaluation
  • Problem-solving
  • Negotiation and mediation
  • Goal setting
  • Claims
  • Coverage determination
  • Insurance policy knowledge
  • Ethical standards
  • Complex Problem-solving
  • Claim form analysis
  • Insurance Law Understanding

Certification

  • Florida Adjuster License

Timeline

Casualty Claims Adjuster

GEICO, Government Employees Insurance
02.2022 - 09.2025

High School Diploma -

Westside High School