Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katlon Nichols

Summary

Dynamic professional with a proven track record at Courtesy Ford, excelling in customer service and organization skills. Mastered multitasking across reception, clerical support, and daycare environments, enhancing office efficiency and client satisfaction. Demonstrated expertise in telephone operations and time management, significantly improving service appointment scheduling.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

7
7
years of professional experience

Work History

Receptionist

Courtesy Ford
05.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with customers
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, and scanning documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

BDC Service Representative

Shottenkirk Hyundai
07.2020 - 04.2024
  • Streamlined appointment scheduling for improved time management and increased service appointments.
  • Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
  • Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
  • Set up appointments with interested customers according to schedule availability.
  • Made average of [Number] outbound and inbound calls per day.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.

Daycare Worker

Oakbridge Acadamy
08.2017 - 11.2019
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
  • Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
  • Increased parent satisfaction with regular communication about their child''s progress and daily experiences.

Education

High School Diploma -

Model High
Rome, GA
05-2015

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Appointment scheduling
  • Multi-line telephone operation
  • Clerical support
  • Front desk operations
  • Customer service

Timeline

Receptionist

Courtesy Ford
05.2024 - Current

BDC Service Representative

Shottenkirk Hyundai
07.2020 - 04.2024

Daycare Worker

Oakbridge Acadamy
08.2017 - 11.2019

High School Diploma -

Model High
Katlon Nichols