Summary
Overview
Work History
Education
Skills
Reference available upon request.
Timeline
Generic

Katlyn Ailes

SPARTA,NC

Summary

Eager individual always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.

Overview

7
7
years of professional experience

Work History

Nanny

Steven Williams
11.2019 - 01.2024
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
  • Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.

Kennel Worker

Twin Oaks Veterinary Hospital
02.2023 - 05.2023
  • Enhanced animal well-being by providing daily care, including feeding, cleaning, grooming, and exercising.
  • Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
  • Ensured animal safety with proper handling techniques and adherence to facility guidelines.
  • Assisted in successful pet adoptions by creating detailed profiles highlighting each animal''s unique personality and needs.
  • Reduced stress levels among boarding animals with consistent routines and calming enrichment activities.
  • Increased client satisfaction by offering attentive customer service and addressing any concerns regarding their pets'' stay at the kennel.
  • Contributed to efficient operations by updating records, managing inventory, and communicating effectively with team members.
  • Supported training efforts for new hires, sharing best practices for animal care and kennel maintenance tasks.
  • Maintained open lines of communication with pet owners through regular updates on their pets'' well-being during boarding stays.
  • Strengthened relationships with local rescue organizations by coordinating events, promoting adoptable animals, and sharing resources when needed.
  • Expedited emergency situations by remaining calm under pressure, quickly assessing circumstances, and taking appropriate action as needed.
  • Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
  • Collaborated with veterinary staff to develop tailored care plans for animals with specific medical needs or behavioral challenges during their stay at the kennel facility.

House and Pet Sitter

Ann Angelini
05.2019 - 01.2023
  • Improved client satisfaction by providing attentive and personalized house and pet sitting services.
  • Ensured the safety and security of clients'' homes by conducting thorough checks and implementing preventative measures.
  • Increased client retention through excellent communication, timely updates, and superior care for pets and properties.
  • Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
  • Administered medications to pets as per owner instructions, ensuring their health and well-being during their owners'' absence.
  • Provided regular exercise routines for pets, promoting physical fitness and mental stimulation through walks, playtime, and interactive games.
  • Enhanced the comfort of pets during their owner''s absence by adapting to each animal''s routine and preferences.
  • Collaborated closely with homeowners regarding specific requirements or requests pertaining to property maintenance or pet care management.
  • Built strong relationships with repeat customers based on trustworthiness professionalism exceptional attention detail.
  • Addressed any behavioral challenges presented by pets using positive reinforcement techniques grounded in patience understanding.

Customer Service Representative

Transmissions Unlimited LLC
06.2017 - 04.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Education

High School Diploma -

Alleghany High School
Sparta, NC
05.2021

Skills

  • Child Supervision
  • Educational Support
  • Light Housekeeping
  • Tutoring
  • Complex Problem-Solving
  • Approachable
  • Grocery Shopping
  • Cheerful and Energetic
  • Family Support
  • Professional Babysitter
  • Schedule Management
  • Housekeeping
  • Cleaning and Sanitation
  • Friendly
  • Active Listener
  • Appointment Scheduling
  • Problem-Solving
  • Dependable and Responsible
  • Good Decision Making
  • Computer Use

Reference available upon request.

Personal & Professional References Available Upon Request

Timeline

Kennel Worker

Twin Oaks Veterinary Hospital
02.2023 - 05.2023

Nanny

Steven Williams
11.2019 - 01.2024

House and Pet Sitter

Ann Angelini
05.2019 - 01.2023

Customer Service Representative

Transmissions Unlimited LLC
06.2017 - 04.2020

High School Diploma -

Alleghany High School

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Katlyn Ailes