Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Katlyn Bradley

Leesville,LA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Store Manager

Chad's Pawn Shop
06.2020 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point-of-sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Consistently kept .5% of shrinkage for the year.

Assistant Manager

Diego's Burrito Bar
01.2017 - 06.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Monitored security to protect employees, customers and property.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Sales Associate

Ruby D's Antiques
11.2010 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Associate of Arts - Photography

The Art Institute of Pittsburgh, Pittsburgh, PA
09.2015

Skills

  • Inventory Oversight
  • Customer Relations
  • Retail Merchandise Quality Standards
  • Inventory Tracking and Management
  • Goals and Performance
  • Recruiting and Hiring
  • Customer Response
  • Staff Training
  • MS Office Proficiency
  • Accurate Cash Handling
  • Leadership
  • Customer Service
  • Store Opening and Closing Procedures
  • Multitasking and Organization
  • Sales Promotion
  • Pricing Strategies
  • Store Displays
  • Cash Management
  • Records Organization and Management
  • Performance Monitoring and Evaluation
  • Safety and Security Enforcement
  • Maximizing Profitability

Accomplishments

  • Exceeded monthly store sales goals 12 months in a row.
  • Managed a store that exceeded company expectations in every category during the 3rd quarter.
  • Supervised team of 6 staff members.
  • Resolved product issue through consumer testing.

Timeline

Store Manager - Chad's Pawn Shop
06.2020 - Current
Assistant Manager - Diego's Burrito Bar
01.2017 - 06.2020
Sales Associate - Ruby D's Antiques
11.2010 - 01.2016
The Art Institute of Pittsburgh - Associate of Arts, Photography

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Katlyn Bradley