Katlyn Callaway

• Supervised both front-of-the-house and back-of-the-house employees during shifts.

• Monitored clock-in times.

• Expedited food promptly.

• Insured safety and sanitation guidelines were met.

• Made sure running side work was monitored and accomplished by employees.

• Restaurant 365 Scheduling

• Toast Opening/ Closing Procedures• Serve Safe Certified (Management)

• Liquor Inventory & Ordering• Actual Vs. Theoretical Checking

• Line Checks

• Working multiple positions while floating manager

• Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
• Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
• Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
• Increased player loyalty by developing personalized relationships and providing exceptional guest service.
• Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Engaged listeners through social media platforms to increase station visibility.
• Produced creative radio segments focused on music, current events and lifestyle topics.
• Recorded and edited high-quality interviews and audio clips for broadcast.
• Adapted quickly to changing circumstances during live broadcasts, demonstrating professionalism and poise under pressure.