Internship Intake Coordinator
WESLEY HEALTH AND WELLNESS CENTER
06.2023 - 08.2023
- Duration: 2 months
- The job I had was a summer Internship
- My role was being an Intake coordinator and taking calls from people who wanted to enroll at our program but I had to ask them a few questions first about their personal life and any insurance or taxes and mortgages they had or didn't have and also ask about their health and any medical or dental situations
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
