Katlyn Coley
Certified Nursing Assistant
Chapel Hill,NC
Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
Work History
Certified Nursing Assistant
UNC Health Care
Chapel Hill, North Carolina
03.2020 - Current
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor 15 patients physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Built rapport with patients and families, providing emotional support during difficult times.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Sales Associate
Express Clothing
Mebane, North Carolina
04.2018 - 04.2020
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized about 20 racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise per shift.
- Managed returns, exchanges and refunds in accordance with store policy.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Special Needs Caregiver
The Arc Of The Triangle
Chapel Hill, North Carolina
04.2018 - 04.2020
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Provided personal care to maintain hygiene and prevent health problems.
- Provided emotional support to enhance well-being and coping skills.
- Enhanced social skills development for students through group activities and peer interaction exercises.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Developed strong relationships with families, providing regular updates on progress and addressing any concerns promptly.
Education
Associate of General Studies -
Alamance Community College
Graham, NC 08.2017 - 12.2023
High School Diploma -
Eastern Alamance High School
Mebane, NC 08.2013 - 06.2017
Skills
Patient-focused care
CPR/AED
CNA Certification
Transporting patients
Bedside manner
Companionship and emotional support
Medical terminology knowledge
Electronic Charting
HIPAA Compliance
Certification
CNA - Certified Nurse Assistant
Timeline
Crisis Prevention Institute
03-2024
CPR
03-2024
CNA - Certified Nurse Assistant
12-2023
Certified Nursing Assistant
UNC Health Care
03.2020 - Current
Sales Associate
Express Clothing
04.2018 - 04.2020
Special Needs Caregiver
The Arc Of The Triangle
04.2018 - 04.2020
Associate of General Studies -
Alamance Community College
08.2017 - 12.2023
High School Diploma -
Eastern Alamance High School
08.2013 - 06.2017
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