Katlyn Cummings
Maxton,NC
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences; combined with Knowledgeable PCT with hands-on experience in hemodialysis, nephrology care and end-stage renal failure treatment. Well-versed in all elements of dialysis, including initiating and terminating treatment, educating patients and maintaining highest standards of sanitation and safety.
Overview
3
3
years of professional experience
Work History
Customer Service Associate/Bill Pay/ Cashier
Piggly Wiggly Grocery Store (part-time)
08.2020 - Current
- Work bill pay and customer service window, process money orders.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Work flexible schedule and extra shifts to meet business needs.
- Help customers complete purchases, locate items, and join reward programs.
- Answer questions about store policies and addressed customer concerns.
- Solved problems with products and services by providing customers with technical support
- Developed and actualized customer service initiatives to decrease wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Dialysis Technician
DaVita
07.2021 - 05.2022
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Performed routine quality control and safety checks on all equipment.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Participated in patient education.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Monitored patient vital signs, lab results and other indicators of health.
- Provided in-patient care for anywhere from 16-18 dialysis patients (daily) simultaneously focusing on providing clean, safe, and comfortable treatment environment
Education
CNA - Nursing Assistant
Cumberland Nursing Academy
Fayetteville, NC05.2023
Certificate - Dental Assisting
Sandhills Dental Career Center
01.2023
YR. Diploma - Dialysis Technology
Richmond Community College
Hamlet, NC2021
High School Diploma -
Purnell
2019
Skills
- Telephone Reception
- Hospitality and Accommodation
- Customer Service and Assistance
- Speaking Clearly
- Verbal Communication
- Clerical Support
- Patient Care Technician (PCT)
- Measuring Vital Signs
- Medical Laboratory Procedures
- Sterilization Monitoring
- Patient Education
- HIPAA
Additional Information
- Hardworking and passionate job seeker with strong organizational skills. Ready to help achieve team goals, while projecting experience in customer service and patient care.
Timeline
Dialysis Technician
DaVita
07.2021 - 05.2022
Customer Service Associate/Bill Pay/ Cashier
Piggly Wiggly Grocery Store (part-time)
08.2020 - Current
CNA - Nursing Assistant
Cumberland Nursing Academy
Certificate - Dental Assisting
Sandhills Dental Career Center
YR. Diploma - Dialysis Technology
Richmond Community College
High School Diploma -
Purnell
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