Utilized appropriate transfer techniques to assist residents to and from bathrooms
Maintained resident confidentiality and followed HIPAA guidelines
Collaborated with therapy and nursing teams to prepare residents for therapy sessions
Checked vital signs and weight and recorded intake and output information to maintain patient stability
Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
Helped residents perform housekeeping tasks
Built patients' trust through compassionate, person-centered care
CNA, Float Pool
Centra Care
09.2021 - 12.2021
Checked vital signs and weight and recorded intake and output information to maintain patient stability
Utilized appropriate transfer techniques to assist residents to and from bathrooms
Answered call lights, alarms and patient requests
Maintained resident confidentiality and followed HIPAA guidelines
Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
Communicated with physicians, nurses and caregivers to support continuum of care
Lead Front Desk Receptionist
Hand and Stone Massage and Facial Spa
11.2020 - 10.2021
Helped maintain front office and kept shelves stocked with products and assisted customers with purchasing products
Handled incoming and outgoing phone calls and routed callers to appropriate personnel
Monitored company emails, replied to customers and forwarded messages to appropriate parties
Coordinated schedules and appointments using company calendars
Performed copying, faxing and printing tasks to organize and distribute important documents
Provided guests with company information and addressed questions and complaints
Trained new employees regarding office processes and meeting guest needs
Updated customer contact and appointment information in company computer system
Established and maintained good communications and teamwork with fellow associates
Acknowledged arrival of guests to reception area with eye contact and proper greeting
Answered telephone calls to provide information, take messages and set up appointments
Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance
Sales Associate/Customer Service
The Buckle
08.2020 - 12.2020
Arranged merchandise, assisted customers in finding what they were looking for plus explaining new merchandise
Maintained knowledge of current promotions and the exchange/return policy
On numerous occasion I was top sales employee
Used POS system to scan customer purchases, calculate prices and process transactions
Helped customers quickly navigate store and locate items
Managed cash and credit card transactions
Coordinator
Sport Clips
06.2019 - 10.2020
Welcomed employees and guests, set up appointments, answered and directed incoming calls using multi-line telephone system
Processed payments and updated accounts, kept product shelves stocked and assisted guests with types of products
Managed retail inventory, alerting management of shortages
Handled financial transactions using cash, credit card and contactless payments
Opened and closed salon according to company procedure
Helped salon team with washing and folding towels, sweeping and organizing merchandise displays
CNA - Certified Nursing Assistant
Knute Nelson
08.2017 - 10.2018
Personal hygiene management, feeding and ambulation, standard patient vitals, blood pressure, blood sugar and heart rate
Utilized appropriate transfer techniques to assist residents to and from bathrooms
Answered call lights, alarms and patient requests
Cleaned rooms of supplies, trash and linens to complete discharge tasks
Checked vital signs and weight and recorded intake and output information to maintain patient stability
Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
Delivered outstanding care following individualized treatment plans
CNA - Certified Nursing Assistant
Hyatt House Nursing Home
01.2015 - 07.2016
Helped facilitate activities of daily living, personal hygiene, feeding and ambulation, conducted routine checks on patients vital, responded to alarms
Used mobility devices to transport patient, made sure patients were comfortable and visited with patient helped with letters and/or gifts from friends and family and enjoyed learning about their lives
Utilized appropriate transfer techniques to assist residents to and from bathrooms