Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Katlyn Deyoung

Fort Lauderdale,FL

Summary

Experienced customer service professional with a proven track record of exceeding performance targets in fast-paced environments. Skilled in handling inquiries, resolving conflicts, and maintaining professionalism as a Receptionist and Accounts receivable specialist.

In addition to my customer service expertise, I have also developed strong leadership and management skills. As a sales manager, I successfully supervised a team of employees, fostering
a collaborative and motivated work environment. I possess the ability to delegate tasks effectively, provide guidance and support, and streamline operations to improve overall efficiency. My strategic approach to problem-solving and decision-making has consistently yielded positive outcomes.

What sets me apart is my unwavering work ethic and dedication to delivering results. I thrive in challenging situations and am committed to going above and beyond to achieve organizational objectives. I take pride in my ability to adapt quickly to new environments and technologies, ensuring that I remain up-to-date with industry trends and best practices.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Accounts Receivable Coordinator

39 Environmental
Coral Springs, FL
10.2023 - Current
  • Investigated past due accounts and contacted customers to arrange payment plans when necessary.
  • Worked collaboratively with other departments such as Sales and Customer Service to resolve outstanding issues quickly.
  • Updated customer account profiles with current contact information and other relevant details.
  • Responded to customer inquiries via phone, email, or mail regarding their accounts receivable status.
  • Conducted periodic reviews of delinquent accounts and initiated appropriate action based on company policies.
  • Processed credit card payments for customers through a secure online portal.
  • Assisted in resolving customer billing disputes, credit issues, and discrepancies.
  • Prepared invoices for customers and tracked payments to ensure accuracy.
  • Provided administrative support to Accounts Receivable department staff members as needed.
  • Reviewed customer accounts and updated payment information as needed.
  • Analyzed customer accounts to identify and resolve discrepancies.
  • Accepted and processed customer payments and applied toward account balances.
  • Negotiated payment plans and arrangements.
  • Updated accounts with recent information and processed customer payments.
  • Managed daily posting of payments to customer accounts.
  • Maintained updated customer records, including contact information and payment terms.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients

Warehouse Supervisor

Design Tactics
Coral Springs, FL
10.2022 - 08.2023
  • I have extensive experience in warehouse supervision, making me well-equipped to excel in a role that requires strong leadership and organizational skills
  • Over the past year, I have successfully managed warehouse operations, overseeing a team of employees and ensuring the smooth functioning of day-to-day activities
  • My responsibilities have included inventory management, implementing efficient workflows, coordinating shipping and receiving processes, and optimizing warehouse layout for maximum productivity
  • I have consistently demonstrated my ability to prioritize tasks, solve problems effectively, and maintain a safe working environment.
  • Managed daily cycle counts to maintain accurate inventory levels at all times.
  • Assisted with scheduling shipments and deliveries according to customer requirements.
  • Addressed any problems that may arise during day-to-day operations in a timely manner.
  • Maintained and updated inventory records accurately.
  • Identified process improvement opportunities within the warehouse environment.
  • Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Compiled, sorted and filed records of product orders, business transactions, and other activities.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Provided information to shipping and receiving personnel regarding inventory stock.

Hiring Manager

Ninja Obstacle Academy
Miramar, FL
03.2022 - 10.2022
  • As a hiring manager, I have developed a deep understanding of the recruitment process and the importance of finding the right talent for an organization
  • Throughout my career, I have successfully led and coordinated hiring initiatives, from creating job descriptions to sourcing candidates, conducting interviews, and ultimately selecting top-quality individuals to join the team
  • I am adept at utilizing various sourcing channels, such as job boards, social media platforms, and professional networks, to attract a diverse pool of qualified candidates
  • Additionally, I have a strong background in screening resumes, assessing candidate qualifications, and conducting thorough interviews to identify the best fit for both skills and cultural alignment
  • I pride myself on my ability to effectively communicate with candidates, provide a positive candidate experience, and make well-informed hiring decisions.
  • Reviewed resumes and applications submitted by applicants against established criteria for each position.
  • Organized pre-employment assessments such as background checks, drug tests, skills tests. prior to making an offer of employment.
  • Created job descriptions for open positions and updated existing job descriptions as needed.
  • Conducted interviews with candidates, evaluated qualifications, and provided feedback to hiring managers.
  • Prepared offer letters and negotiated salary packages with successful applicants.

Sales Manager

TogetherHealth
Fort Lauderdale, FL
03.2021 - 03.2022
  • I have built a solid foundation in sales as a dedicated sales agent, consistently achieving and exceeding targets while delivering exceptional customer service
  • Through my years of experience, I have honed my communication and relationship-building skills, enabling me to connect with customers on a personal level and understand their needs
  • As a result, I have consistently achieved high sales volumes and received positive feedback from clients
  • My commitment to continuous growth and development led to my promotion to the role of sales manager
  • In this capacity, I successfully led and motivated a team of sales agents, providing guidance and support to help them achieve their goals
  • I implemented effective sales strategies, streamlined processes, and fostered a collaborative environment that enhanced team performance
  • Through my leadership, our team consistently exceeded sales targets and generated significant revenue growth
  • My experience as both a sales agent and a sales manager has provided me with a comprehensive understanding of the sales process and the ability to drive results while maintaining strong customer relationships.
  • Negotiated contracts with customers to secure competitive rates and coverage options.
  • Resolved customer complaints in a timely manner by identifying root causes of issues.
  • Generated leads through networking, cold calling, and referral campaigns.
  • Managed client relationships by providing prompt service and responding to inquiries in a timely manner.
  • Established strong professional relationships with brokers, reinsurers, vendors.
  • Utilized comprehensive knowledge of life, health, and disability insurance products to meet customer needs.

Front Desk Receptionist

European Wax Center
Davie, FL
01.2020 - 03.2021
  • Having worked as a front desk receptionist, I have gained valuable experience in providing exceptional customer service and ensuring smooth operations at the front desk
  • Over the course of a year in this role, I have developed excellent interpersonal and communication skills, allowing me to greet guests with a warm and welcoming demeanor
  • I am proficient in managing multi-line phone systems, scheduling appointments, and handling inquiries efficiently and professionally
  • Additionally, I have a strong attention to detail, ensuring accurate documentation and maintaining organized records
  • I am adept at handling administrative tasks, such as managing mail, coordinating deliveries, and assisting with various office duties
  • Throughout my tenure as a front desk receptionist, I have consistently received positive feedback from guests and colleagues for my professionalism, reliability, and ability to handle challenging situations with tact and composure.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Responded to customer inquiries via phone, email, and in person.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Assisted with scheduling appointments for clients and visitors.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Performed basic bookkeeping tasks and issued invoices as needed.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Scheduled and confirmed appointments for clients and staff.

Education

Associate in Medical Assisting -

Keiser University
Fort Lauderdale, FL
08.2024

Skills

  • Customer Service
  • Organizational Skills
  • Powerpoint
  • Sales
  • Fast learner
  • Training
  • Microsoft Office
  • Microsoft Excel
  • Word
  • Upselling
  • Insurance Sales
  • Sales Management
  • Cold Calling
  • CRM Software
  • Salesforce
  • Five9
  • Supervising experience
  • Management
  • Warehouse management
  • Shipping & receiving
  • Shipstation
  • Listing mirror
  • Seller Central
  • Loss prevention
  • Business development
  • Microsoft Outlook
  • Accounts Receivable
  • Invoice Processing
  • Payment tracking
  • Collections experience
  • Account Reconciliation
  • Customer Relations

Certification

Life and Health Insurance, 03/01/21, 03/01/27, I have an active 2-40 health insurance license through Florida state. Additionally, I am licensed to sell health insurance in more than half of the country.

Timeline

Accounts Receivable Coordinator

39 Environmental
10.2023 - Current

Warehouse Supervisor

Design Tactics
10.2022 - 08.2023

Hiring Manager

Ninja Obstacle Academy
03.2022 - 10.2022

Sales Manager

TogetherHealth
03.2021 - 03.2022

Front Desk Receptionist

European Wax Center
01.2020 - 03.2021

Associate in Medical Assisting -

Keiser University

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Katlyn Deyoung