Katlyn Downey
Summary
Proactive Sales Associate with extensive experience in store operations, cash handling, and customer relationship management. Adept at enhancing store appearance, managing inventory, and leading teams to ensure efficient daily operations. Known for problem-solving skills and commitment to maintaining a positive shopping environment.
Diligent Manager with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
3
3
years of professional experience
Work History
Sales Associate
Dillard's
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Store Manager
Chico's
10.2023 - 06.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Acting Store Manager /Assistant Retail Store Manager
Daily Thread
10.2022 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Brand Operations Manager
Victoria Secret
09.2021 - 09.2022
- Worked closely with sales teams to ensure adequate stock availability for ongoing promotions and seasonal trends.
- Improved stock accuracy by conducting regular audits and implementing corrective actions.
- Conducted regular quality audits on room cleanliness and maintenance standards, identifying areas for improvement where necessary.
Education
Associate of Arts - Liberal Arts
Scott Community College
Bettendorf, IA12-2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Cash Handling
- Stocking and Receiving
- Store Opening and Closing
- POS System Operation
- Upselling
- Professional Demeanor
- Store operations
- Team Leadership
- Employee Training
Timeline
Sales Associate
Dillard's
06.2024 - Current
Assistant Store Manager
Chico's
10.2023 - 06.2024
Acting Store Manager /Assistant Retail Store Manager
Daily Thread
10.2022 - 10.2023
Brand Operations Manager
Victoria Secret
09.2021 - 09.2022
Associate of Arts - Liberal Arts
Scott Community College
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