Summary
Overview
Work History
Education
Skills
Timeline
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Katlyn drury

Brunswick,GA

Summary

Proven team player with a robust background in customer service and cash handling, honed at Parkers Convenience. Excelled in enhancing customer satisfaction and loyalty through efficient service and problem-solving skills. Mentored new staff, contributing to a 20% increase in team efficiency. Expert in POS system operations and known for exceptional work ethic and integrity.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

1
1
year of professional experience

Work History

Cashier

Parkers Convenience
11.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Addressed customer needs and made product recommendations to increase sales.
  • Redeemed coupons to discount purchases.

Education

High School Diploma -

Brantley County High School
Nahunta, GA
05-2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Money handling
  • Customer service excellence
  • Reliability and punctuality
  • Customer relations
  • Cash register operation
  • Order taking
  • Professionalism and courtesy
  • Cash register systems
  • Payment processing
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • POS systems
  • Staff training
  • ID verification
  • Attention to detail
  • Inventory management
  • Refund handling
  • Order packaging
  • Daily reporting
  • Drawer balancing
  • Liquor regulations and compliance

Timeline

Cashier

Parkers Convenience
11.2023 - Current

High School Diploma -

Brantley County High School
Katlyn drury