Katlyn Hale
Ashland ,MS
Summary
Dynamic leader with proven success at AMERICAN PACIFIC INDUSTRIES INC., enhancing team performance and customer satisfaction. Excelled in strategic planning, driving a positive work environment, and implementing process improvements. Skilled in decision-making and conflict resolution, consistently exceeding sales goals. Cultivated professional relationships and achieved significant improvements in operational efficiency and quality assurance.
Overview
5
5
years of professional experience
Work History
Shift Manager
AMERICAN PACIFIC INDUSTRIES INC.
05.2021 - Current
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Cultivated professional working relationships with peers and supervisors.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Trained and mentored new employees to maximize team performance.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Kept accurate and detailed records of personnel progress and productivity.
- Supervised ongoing daily production phases.
Sale Director
Holiday Inn Express Hotel
05.2019 - 05.2021
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
- Coordinated sales team participation in trade shows and expos, ensuring that staff were well-prepared for presentations and demonstrations.
- Exceeded sales goals through effective time management and resource allocations.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Organized promotional events and interacted with community to increase sales volume.
Education
Certification - Medical Billing And Coding
DeVry University
Lisle, ILGED -
Northeast Community College
New Albany, MS05.2017
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Staff Motivation
- Punctual and Reliable
- Delegating Work
- Interpersonal Skills
- Payment Processing
- Documentation And Reporting
- Tech-Savvy
- Process Improvements
- Customer Service
- Problem-Solving
- Computer Skills
- Conflict Resolution
- Performance Improvement
- Production Error Correction
- Data Analytics
- Quality Assurance Controls
Accomplishments
- Excelled in customer service and employer satisfaction
- Moved up into a management position within 3 months
- Raised sale prices by double the amount
- Raised production prices and lowered mistakes within the first 6 weeks of management position
Timeline
Shift Manager
AMERICAN PACIFIC INDUSTRIES INC.
05.2021 - Current
Sale Director
Holiday Inn Express Hotel
05.2019 - 05.2021
Certification - Medical Billing And Coding
DeVry University
GED -
Northeast Community College
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