Katlyn Hammonds
Avenue,MD
Summary
Dependable supervisor with an attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Supervisor
Heart Center of Southern Maryland, L.P.P.
Clinton, MD
07.2016 - Current
- Directed and supervised team of 6 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity to provide constructive feedback and coaching.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
Front Desk Receptionist
Hollywood Medical Center
Hollywood, MD
03.2015 - 07.2016
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Skills
- Business Development
- Schedule development
- Operations Management
- Process Improvement
- Goal-Oriented
- Training and mentoring
- Complex Problem-Solving
- Processes and procedures
- Business Administration
Timeline
Supervisor
Heart Center of Southern Maryland, L.P.P.
07.2016 - Current
Front Desk Receptionist
Hollywood Medical Center
03.2015 - 07.2016
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