Katlyn Hicks
Dunlap,TN
Overview
8
8
years of professional experience
Work History
Leave Specialist
Unum
05.2022 - Current
- Managed complex medical leaves for employees, ensuring timely communication with stakeholders and adherence to state regulations.
- Followed leave policies that balanced organizational needs with legal compliance and employee wellbeing.
- Guided employees through the FMLA process to ensure proper documentation was submitted, protecting their rights and benefits during medical leaves.
- Provided compassionate support to employees during their leaves of absence, addressing concerns promptly and offering guidance as needed.
- Maintained up-to-date knowledge of federal and state leave laws, ensuring compliance with all relevant regulations and avoiding potential legal issues.
Universal Banker
First Horizon National Corp.
03.2019 - 05.2022
- Opened checking, savings, money market, and certificate of deposit accounts
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and equality service
- Delivered exceptional customer service to every customer by creating welcoming, and positive experiences
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
Teller
First Horizon National Corp.
08.2016 - 03.2019
- Answering telephone inquiries on banking products including checking, savings, loans and lines of credit
- Performed customer transactions for money orders, cashier’s checks, deposits and withdrawals
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Processed monthly vault and branch audits
- Maintained teller drawer to perform bank transactions.
Education
High school diploma -
Sequatchie County High School
05.2016
Skills
- Developing customer relationships
- Time management
- Customer service
- Organization Skills
- Problem Solving
- Empathy and Compassion
- Decision Making
- FMLA Knowledge
- Cross-functional Collaboration
- Organizational Skills
- Active Listening
Timeline
Leave Specialist
Unum
05.2022 - Current
Universal Banker
First Horizon National Corp.
03.2019 - 05.2022
Teller
First Horizon National Corp.
08.2016 - 03.2019
High school diploma -
Sequatchie County High School
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