Hi, I’m
Katlyn Johnson
Harrisburg,PA
Summary
Enthusiastic and reliable service professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
years of professional experience
1
Certification
Work History
The Beerded Goat Brewery
Server/Bartender
07.2023 - Current
Job overview
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Synchrony
Customer Service Representative
07.2022 - 07.2023
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Easy Like Sunday
Server
07.2021 - 06.2022
Job overview
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Lunas Living Kitchen
Floor Supervisor
05.2021 - 11.2021
Job overview
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Optimized employee performance by conducting regular evaluations and providing constructive feedback.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
Clean Juice
General Manager
01.2020 - 04.2021
Job overview
- Ensure our guests receive a quality guest experience through Smile, Speed, and Service while continually educating them about our products
- Monitor employee training and development through our online training program, ensure all employees are up-to-date on latest training initiatives
- Assume full accountability for all Profit and Loss Financial Statement results including: Top line sales, Labor, Cogs, Marketing expenses and any other store spending.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and maintained relationships with customers and suppliers through account development.
Local Family
Caregiver/Personal Assistant
12.2019 - 07.2020
Job overview
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Assisted in the development of social skills by arranging playdates with peers in a supervised setting.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
Gilligan's Bar & Grill
Server
04.2019 - 11.2019
Job overview
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Best Friends Day Care
Lead Pre-Kindergarten Teacher
01.2019 - 11.2019
Job overview
- Developing language skills by reading to students and encouraging discussion through storytelling activities
- Enhanced students'' social skills with daily group activities focused on teamwork, cooperation, and respect for others.
- Improved student behavior and classroom management through effective communication and consistent enforcement of rules.
- Promoted active listening skills among students through regular use of questioning strategies designed to prompt thoughtful responses from all class members during discussions.
- Developed strong relationships with parents by maintaining open lines of communication about their child''s progress, needs, and achievements.
Education
East Stroudsburg University of PennsylvaniaEast Stroudsburg, PA
Bachelor of Science in Athletic Training
05.2018
Skills
- Data Entry
- Information Security
- Product Knowledge
- Guest Engagement
- Lesson Development
- Activity Planning
- Emergency Care
- Attention to Detail
- Problem Solving
- Time Management
- Active listening
Certification
- Driver's license
- Food Handler Certification
Additional Information
- Healthcare Provider CPR/AED - Emergency Care & Safety Institute August 2016 - August 2018
- Standard First Aid - Emergency Care & Safety Institute August 2016 - August 2018
- Basic Life Support Provider CPR/AED - Red Cross April 2018 - present
- Standard First Aid - Red Cross April 2018 - present
- HIPAA Training August 2015 - present
- FERPA Training August 2015 - present
- Bloodborne Pathogen Training August 2015 - present
- RAMP Certification September 2018 - present
Assessments
- Scheduling, Highly Proficient, 10/01/19
- Customer focus & orientation, Highly Proficient, 04/01/21
- Customer service, Highly Proficient, 04/01/21
Personal Information
Willing To Relocate: Anywhere
Timeline
Server/Bartender
The Beerded Goat Brewery
07.2023 - Current
Customer Service Representative
Synchrony
07.2022 - 07.2023
Server
Easy Like Sunday
07.2021 - 06.2022
Floor Supervisor
Lunas Living Kitchen
05.2021 - 11.2021
General Manager
Clean Juice
01.2020 - 04.2021
Caregiver/Personal Assistant
Local Family
12.2019 - 07.2020
Server
Gilligan's Bar & Grill
04.2019 - 11.2019
Lead Pre-Kindergarten Teacher
Best Friends Day Care
01.2019 - 11.2019
East Stroudsburg University of Pennsylvania
Bachelor of Science in Athletic Training
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