Katlyn Jones
Memphis,TN
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
Waffle House
01.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Stocking Associate
Walmart
01.2022 - 04.2022
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Scanned, recorded and verified received inventory during regular shipments.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Prepared returned items for shipment by boxing and labeling each box.
- Participated in regular team meetings to discuss performance metrics, operational improvements, and upcoming initiatives or promotions.
Line Assembler
Electrolux
08.2021 - 12.2021
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Demonstrated adaptability by learning new techniques or working with different materials when required for various product lines or special projects.
- Assisted quality assurance by inspecting items and removing defective parts.
Drive-Thru Cashier
Taco Bell Restaurant
01.2021 - 08.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Developed strong communication skills while interacting with diverse clientele daily.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Followed company policies and procedures regarding cash handling.
- Balanced cash registers at the beginning and end of each shift, ensuring accurate accounting records were maintained.
Cashier
Superlo Foods
05.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier Assistant
Krystal's Restaurant
11.2019 - 12.2020
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
Education
High School Diploma -
Melrose High School
Memphis, TN06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Team Player
- Adaptable and Flexible
- Reliable and Responsible
- Transactions and Cash Handling
- Workflow Coordination
- Staff Training
Timeline
Server
Waffle House
01.2022 - Current
Stocking Associate
Walmart
01.2022 - 04.2022
Line Assembler
Electrolux
08.2021 - 12.2021
Cashier
Superlo Foods
05.2021 - 07.2021
Drive-Thru Cashier
Taco Bell Restaurant
01.2021 - 08.2021
Cashier Assistant
Krystal's Restaurant
11.2019 - 12.2020
High School Diploma -
Melrose High School
Similar Profiles
Devin WilsonDevin Wilson
Salesperson at Waffle HouseSalesperson at Waffle House
Dylan RecordDylan Record
Server at Waffle HouseServer at Waffle House
Jaila MooreJaila Moore
Waitress at Waffle House RestaurantWaitress at Waffle House Restaurant
Maurice JohnsonMaurice Johnson
Door Corp/Server at Waffle HouseDoor Corp/Server at Waffle House
Kierra ThompsonKierra Thompson
Cashier at KrogerCashier at Kroger