Katlyn Langschied
Brownstwn Twp,MI
Summary
I am a highly-motivated employee with desire to take on new challenges. I have a strong work ethic, adaptability and exceptional interpersonal skills. I am adept at working effectively unsupervised and i can quickly master new skills. I am a hardworking employee with customer service, multitasking and time management abilities, and I am very devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
BDC Representative
Allen Chevrolet Cadillac
Monroe, MI
07.2023 - Current
- Tracked daily performance metrics including number of calls handled per hour, day, week, month.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Generated reports on sales activities as needed for management review.
- Continuously developed knowledge of competitive landscape by researching industry trends.
- Provided accurate information to customers on products and services offered.
- Developed strong working relationships with internal departments to ensure customer satisfaction.
- Provided support to other BDC representatives as needed.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Scheduled follow-up appointments for customers when necessary.
- Managed multiple tasks simultaneously while maintaining accuracy.
- Verified that customer accounts were up to date with all required documents.
- Performed data entry into computer systems accurately and efficiently.
- Maintained an organized filing system for customer records and documents.
- Monitored call center metrics such as call volume, abandonment rate, average handle time.
- Participated in team meetings to discuss best practices for BDC operations.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Disclosed terms of sales with customers and reviewed sales with management.
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Maintained electronic customer database to round up repeat business.
- Monitored and responded to internet sales leads from company website and third party sites.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
Crew Team Member
Wendy's Restaurant
Woodhaven, MI
07.2022 - 06.2023
- Greeted customers and cultivated positive experiences in line with company standards.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Explained current promotional information and items to patrons.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
- Followed orders of senior leadership with exacting accuracy in moment and without question.
- Resolved conflict according to company protocols.
- Interacted pleasantly with guests to deliver quality customer service.
- Drove team success by quickly completing assigned tasks.
- Met upselling objectives by frequently suggesting upgrades and related menu items such as drinks and desserts.
- Answered customers' questions about products, prices and availability.
Crew Member
Arby's Restaurant
Taylor, MI
08.2019 - 09.2021
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Operated cash register to receive payments and issue change with high degree of accuracy.
- Communicated effectively with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability.
- Maintained up-to-date knowledge of menus, kitchen practices and other areas of interest to accurately fulfill orders and answer customer questions.
- Reduced work stoppages by keeping counter areas well stocked with drink supplies, condiments and napkins during non-peak hours.
- Met upselling objectives by frequently suggesting upgrades and related menu items such as drinks and desserts.
- Answered customers' questions about products, prices and availability.
- Pleasantly greeted and welcomed customers to establishment prior to taking food order.
- Worked in fast-paced, ever-changing environment.
- Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
Education
High school diploma -
Woodhaven High School
Brownstown, MI05.2019
Skills
- Customer Engagement
- Cleaning and Sanitation
- Salesmanship
- Time Management
- Teamwork and Collaboration
- Food Preparation
- Valid Driver's License
- Verbal and Written Communication
- Workplace Efficiency
- Problem-Solving
- Food Handling
- Ordering Procedures
- Product Promotion
- Cash Handling
- Detail-Oriented
- Hardworking
- Chemical Handling
- Hospitality Background
- Payment Processing
- Guest Relations
- Data Entry Skills
- Customer Relations
- POS Systems
- Credit and Cash Transactions
- Money Handling
- Sales Expertise
- Customer Service Excellence
- Product Recommendations
- Complex Problem-Solving
- CRM Software
- Performance Tracking
- Appointment Setting
- Follow-up calls
- Professionalism
- Interpersonal Communication
- Sales Techniques
- Multitasking
- CRM proficiency
Timeline
BDC Representative
Allen Chevrolet Cadillac
07.2023 - Current
Crew Team Member
Wendy's Restaurant
07.2022 - 06.2023
Crew Member
Arby's Restaurant
08.2019 - 09.2021
High school diploma -
Woodhaven High School
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