Katlyn Locke
Diamond,Ohio
Summary
Communications Specialist with five years of experience crafting and executing impactful messaging across digital, PR, and internal communication channels. Proven expertise in content creation, editing, and campaign management, with a strong focus on building relationships with communities, media, and key opinion leaders. Experienced in leading high-performing teams, overseeing hiring and onboarding processes, and driving team development to meet strategic goals. Known for launching marketing initiatives that boost brand visibility and consumer engagement. Brings strong analytical skills and crisis communication capabilities, contributing to enhanced customer satisfaction, and continuous program optimization.
Overview
8
8
years of professional experience
Work History
Front of House
Guido's Pizza and Catering of Ravenna
Ravenna, OH
10.2024 - Current
- Direct front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Assist in training new front of house staff members.
- Accurately take customer orders, relay them to the kitchen, and make sure dietary preferences, or special requests, are noted.
- Handle customer bills accurately, process payments, and provide change as necessary.
- Work closely with kitchen staff and servers to ensure seamless service and efficient restaurant operations.
Assistant Manager/ Social Media Manager
Puff 'n Stuff
Kent, OH
08.2017 - 08.2024
- Trained and mentored staff on customer service and operational procedures.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Increased online engagement by 30% through strategic social media management
- Improved customer satisfaction through personalized issue resolution across multiple communication channels
- Maintained detailed inventory records and financial reconciliation using Excel.
- Collaborated with management to strategize marketing initiatives for community events.
- Created reports on sales trends, inventory levels, and financial data.
Social Media Intern
Cipriano Productions
Ravenna, OH
05.2017 - 08.2017
- Achieved a 25% increase in follower engagement through consistent content scheduling.
- Created engaging graphics for the website and social media platforms using design tools such as Adobe Creative Cloud apps, Canva, and Procreate.
- Assisted in developing social media marketing strategies.
- Scheduled posts using social media management tools.
- Conducted research on competitors' social media activities.
Education
Certificate - Full Stack Software Development
We Can Code IT
08.2024
Bachelor of Arts - Communications
Kent State University
08.2017
Skills
- Recruitment processes
- Staff training
- Public speaking
- Attention to detail
- Effective communication
- Data analysis
- Relationship building
- Initiative
- Customer engagement
- Social media marketing
Affiliations
- Drumming
- Snowboarding
- Gaming
- Coding
- Working Out
Timeline
Front of House
Guido's Pizza and Catering of Ravenna
10.2024 - Current
Assistant Manager/ Social Media Manager
Puff 'n Stuff
08.2017 - 08.2024
Social Media Intern
Cipriano Productions
05.2017 - 08.2017
Certificate - Full Stack Software Development
We Can Code IT
Bachelor of Arts - Communications
Kent State University
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