Katlyn Mace
Osmond,USA
Summary
Detail-oriented professional with strong problem-solving skills and experience in team collaboration, ready to leverage these abilities in a new role. Proven track record in multitasking and independent decision-making, committed to enhancing operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Subway
Pierce, NE
11.2024 - Current
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Handled cash and credit card transactions and handed back correct change.
- Greeted customers in a professional and friendly manner.
- Operated store registers and calculated cash drawer totals.
- Demonstrated ability to work collaboratively with diverse teams and customers.
- Adapted quickly to changing demands of the restaurant environment during peak hours of operation.
Clinical Support Associate
Velocity Clinical Research
Norfolk, Nebraska
09.2023 - 10.2024
- Assist in the conduct of clinical trials by performing data entry tasks in accordance with the study protocol, GCP, ICH Guidelines, and Velocity's SOPs under the direction of the Clinical Research Team
- Resolve basic queries that do not require a change in the clinical source chart per Velocity SOPs
- Escalate missing and/or inconsistent data identified in the subject's chart to Clinical Research Team
- Package and ship laboratory specimens as required per protocol and IATA regulations
- Track, order, and maintain inventory of medical supplies and office supplies
- Perform front office duties including but not limited to answering phones, scheduling subjects' appointments, making reminder calls, updating patient tracking systems, prepare source document charts, copy and/or file medical records and study related documents as required
Data Entry Specialist
Meridian Clinical Research
Norfolk, NE
10.2021 - 09.2023
- Verified accuracy of all entries by comparing source documents with computer-generated output
- Reviewed source documents for completeness and accuracy before entering them into the system
- Assisted colleagues in resolving technical issues related to data entry processes
Diary Specialist
Meridian Clinical Research
Norfolk, NE
02.2021 - 10.2021
- Reviewed patient entries into online diary system in timely manner
- Recorded data from diary system into patient chart and/or study sponsor data capturing systems quickly and efficiently
- Contacted patients VIA phone call to discuss any discrepancies that could be found from patient diary entry while maintain HIPAA compliance
Front Desk Receptionist
Associates for Psychiatric Services
Sioux City, IA
11.2018 - 01.2021
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail
- Verified insurance coverage via phone and/or email correspondence and collected co-payments and co-insurance and issued appropriate receipts during check-in
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
Education
High School Diploma -
West Monona Community Schools
IA05.2013
Skills
- Attention to Detail
- Team Collaboration
- Competency
- Multitasking
- Proficiency
- Problem Solving
- Independent Decision-Making
- Data entry accuracy
- Cash handling
- HIPAA compliance
Timeline
Assistant Manager
Subway
11.2024 - Current
Clinical Support Associate
Velocity Clinical Research
09.2023 - 10.2024
Data Entry Specialist
Meridian Clinical Research
10.2021 - 09.2023
Diary Specialist
Meridian Clinical Research
02.2021 - 10.2021
Front Desk Receptionist
Associates for Psychiatric Services
11.2018 - 01.2021
High School Diploma -
West Monona Community Schools
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