Katlyn Martin
Orlando
Summary
A young, hardworking, and dedicated individual with a passion for excellence in the workplace. I believe in going above and beyond to achieve success, approaching tasks with enthusiasm and drive.
By being dedicated, hardworking, and passionate, I not only find personal fulfillment but also foster professional growth and positive career development. I strive to leave every interaction with a smile on the other person's face, no matter how small.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Jeremiah's Italian Ice
Panama City Beach
05.2024 - 12.2024
- Managed inventory and restocked products to meet customer demand.
- Trained and supervised staff on customer service and product knowledge.
- Handled cash transactions, and managed daily store revenue.
- Responsible for creating employee schedules and ensuring adequate coverage.
- Assisted in the recruitment and hiring process for new store employees.
- Maintained a clean and organized store environment to enhance the customer experience.
- Provided exceptional customer service and resolved any issues or complaints.
- Trained new employees on store policies and procedures.
- Ensured store compliance with company policies and procedures.
Shift Supervisor
Starbucks, Busy Bee
Panama City Beach
01.2024 - 12.2024
- Provided exceptional customer service and resolved any issues or complaints
- Processed returns and exchanges in accordance with store policy.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Stocked shelves with merchandise according to company guidelines
- Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items
- Supervised daily operations, maintaining high standards of cleanliness and organization.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Explained goals and expectations required of trainees.
Head Cashier
Lowes Home Improvment
Gainesville
08.2023 - 12.2023
- Mentored new team members on POS system operation, customer service strategies, and sales
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service
Assistant General Manager
Quality Inn
Miramar Beach
12.2020 - 08.2023
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers
- Provide friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner
- Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirm reservations, presents statement to and collects payments from departing guests
- Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business
- Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready
- Responds to any/all emergency situations (police, emergency responder, weather, building electrical outage, water line breaks, etc.) in a timely manner.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
Stretch Practitioner
Stretch Zone
Destin
08.2022 - 07.2023
- Created treatment plans balancing medical expertise, patient goals and individual compliance levels.
- Championed a positive work environment by fostering open communication channels among staff members and encouraging teamwork.
- Helped patients manage acute and chronic pain with stretch and mobility techniques.
- Adhered strictly to all state laws governing massage therapy practice.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Maintained accurate records of client progress, therapeutic interventions and outcomes.
Education
Associate of Applied Science - Massage Therapy
Fortis Institute
Pensacola, Fl01-2022
Associate of Science - Software Development
Valencia College
Orlando, FL05-2018
Associate of Applied Science - Massage Therapy
Cortiva Institute
Orlando, FLSkills
- Guest Relations Management
- Quality control
- Effective Communication
- Staff training
- Customer Support Expertise
- Problem-solving
- Operational Oversight
- Stress management
- Service-Oriented Mindset
- Espresso machine operations
- Cash Receipt Handling
- Hospitality and accommodation
- Beverage preparation
- Front of house operations
- Point-of-sale operation
- Employee training
- Inventory management
- Team leadership
- Team collaboration
- Scheduling and coordinating
- Cash handling
- Customer relationship management
- Order accuracy
- Employee development
- Conflict resolution
- Hiring and training
Timeline
Assistant Store Manager
Jeremiah's Italian Ice
05.2024 - 12.2024
Shift Supervisor
Starbucks, Busy Bee
01.2024 - 12.2024
Head Cashier
Lowes Home Improvment
08.2023 - 12.2023
Stretch Practitioner
Stretch Zone
08.2022 - 07.2023
Assistant General Manager
Quality Inn
12.2020 - 08.2023
Associate of Applied Science - Massage Therapy
Fortis Institute
Associate of Science - Software Development
Valencia College
Associate of Applied Science - Massage Therapy
Cortiva Institute
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