Katlyn Moorer
Trussville,AL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Demonstrated leadership abilities, and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff. Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Hostess
UAB
Birmingham, AL
08.2021 - 12.2022
- Answered patients questions about delivery hours, and menu information.
- Made sure patients were satisfied with meal.
- Uplifting patients with encouraging words, or just giving an ear to listen.
Assistant Manager
Family Dollar
Birmingham, AL
01.2021 - 06.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Assistant Manager
Jacks
Trussville, AL
01.2017 - 10.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
Sales Associate
Charlotte Russe
Leeds, AL
11.2016 - 04.2017
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Jewelry consultant
Kohl’s
Trussville, AL
10.2016 - 01.2017
- Completed store opening and closing procedures as per company guidelines.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Increased sales and customer satisfaction through personalized servicing.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
Team Member
Pitmasters
Trussville, AL
04.2015 - 05.2015
- I stopped working there due to the reason that the family business decided to close down and move to another location
- I did so many different things that my job was not specified. Work a cash register; Greet customers
Education
High school Diploma -
St.Clair County High School
08.2011 - 05.2015
Skills
Fast learnerHighly dependableExcellent attention to detailWork well with othersAm willing to cooperateWell organizedGood decision makerPositive attitude
Good communication
Cash register operation
Stocking and replenishing
Professional demeanor
Exceptional customer service
Social perceptiveness
Customer registry
Inventory
Certification
ServSafe
Timeline
Hostess
UAB
08.2021 - 12.2022
Assistant Manager
Family Dollar
01.2021 - 06.2021
Assistant Manager
Jacks
01.2017 - 10.2019
Sales Associate
Charlotte Russe
11.2016 - 04.2017
Jewelry consultant
Kohl’s
10.2016 - 01.2017
Team Member
Pitmasters
04.2015 - 05.2015
High school Diploma -
St.Clair County High School
08.2011 - 05.2015