Katlyn Moorer
Trussville,AL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Demonstrated leadership abilities, and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff. Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Hostess
UAB
Birmingham, AL
08.2021 - 12.2022
- Answered patients questions about delivery hours, and menu information.
- Made sure patients were satisfied with meal.
- Uplifting patients with encouraging words, or just giving an ear to listen.
Assistant Manager
Family Dollar
Birmingham, AL
01.2021 - 06.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Assistant Manager
Jacks
Trussville, AL
01.2017 - 10.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
Sales Associate
Charlotte Russe
Leeds, AL
11.2016 - 04.2017
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Jewelry consultant
Kohl’s
Trussville, AL
10.2016 - 01.2017
- Completed store opening and closing procedures as per company guidelines.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Increased sales and customer satisfaction through personalized servicing.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
Team Member
Pitmasters
Trussville, AL
04.2015 - 05.2015
- I stopped working there due to the reason that the family business decided to close down and move to another location
- I did so many different things that my job was not specified. Work a cash register; Greet customers
Education
High school Diploma -
St.Clair County High School
08.2011 - 05.2015
Skills
Fast learnerundefined
Certification
ServSafe
Timeline
Hostess
UAB
08.2021 - 12.2022
Assistant Manager
Family Dollar
01.2021 - 06.2021
Assistant Manager
Jacks
01.2017 - 10.2019
Sales Associate
Charlotte Russe
11.2016 - 04.2017
Jewelry consultant
Kohl’s
10.2016 - 01.2017
Team Member
Pitmasters
04.2015 - 05.2015
High school Diploma -
St.Clair County High School
08.2011 - 05.2015
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