Katlyn Pham
Alameda,CA
Summary
A team player with 8 years of customer service experience specializing in Front Office Management, Marketing & Strategic Planning, Recruitment, Quality Assurance, Sourcing and Procurement. Strengths include excellent communication, analytical and organizational skills. Ability to be adaptable while maintaining high attention to detail with a never-ending commitment to improvement. Seeking an opportunity that utilizes my skills, enriches my knowledge, and affords me the opportunity to be part of a team that contributes towards my professional growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Envision Bay Consulting
San Francisco
11.2023 - Current
- Sales Consulting for fiber optics through AT&T
- Processing Orders and coordinating with technicians
- Manage & Analyze AT&T accounts for small business owners
- Provides solutions and options for internet issues
- Follow-up on leads to increase business sales and goals
- Door to door marketing.
Front Office Coordinator/Esthetician
la Princesse Salon Medical Spa
Alameda
01.2016 - Current
- Demonstrated wide range of esthetician skill set that encompassed various waxing, makeup, eyelash extension application and facial techniques
- Created and implemented merchandising strategies to drive revenue
- Utilized listening skills to build rapport and match customers’ individual needs
- Handles all receptionist tasks
- Coordinating schedules of employees
- Maintained cleanliness of salon
- Answering phone calls
- Created a welcoming environment for guests by making sure guests feel comfortable.
Branch Manager (internship)
CollegeWorksPainting
Walnut Creek
01.2020 - 08.2021
- Managed my own small house painting business
- Conduct estimates, close sales, and handle all the production and hiring for my projects
- Grossed 40K in sales
- Adapted my business during pandemic through switching to a virtual marketing and estimate process
- Handled all the interviewing and hiring for my employees
- Successfully complete several house painting projects throughout the course of the summer
- Obtain multiple letters of recommendations from satisfied clients.
Education
Bachelor of Arts in Business Management -
California State University East Bay
Hayward, CA01.2023
Skills
- Microsoft Word
- Excel
- PowerPoint
- Salesforce
- Indeed
- Social Media Marketing
- Type 45WPM and 10-key
Certification
State of California, 10/21, Ongoing, Board of Barbering and Cosmetology, Department of Consumer Affairs, Esthetician License
References
References available upon request
Timeline
Account Manager
Envision Bay Consulting
11.2023 - Current
Branch Manager (internship)
CollegeWorksPainting
01.2020 - 08.2021
Front Office Coordinator/Esthetician
la Princesse Salon Medical Spa
01.2016 - Current
Bachelor of Arts in Business Management -
California State University East Bay