Katlyn Picco
East Peoria,IL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Shift Leader
Hardee's
Peoria, IL
04.2021 - 12.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Assistant Manager
Walgreens
Canton, Il
03.2020 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
GED - General Studies
Illinois Central College
East Peoria, IL03.2017
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Team collaboration and leadership
- Customer service management
- Staff supervision
- Staff education and training
- POS system operation
- Motivational leadership
- Complaint resolution
- Inventory counts
- Assigning work
- Safety processes and procedures
Timeline
Shift Leader
Hardee's
04.2021 - 12.2024
Assistant Manager
Walgreens
03.2020 - 12.2022
GED - General Studies
Illinois Central College