KATLYN REBER
Rancho Cucamonga,CA
Summary
Experienced operations manager with 10 years of demonstrated success in leading diverse teams and delivering excellent results. Seeking a position with a growing organization to make a positive impact on the community in which it operates, and experience opportunity for long-term career growth.
Overview
17
17
years of professional experience
Work History
Senior Manager
Flemings Prime Steakhouse & Wine Bar
El Segundo, Ca
03.2024 - Current
- Provided strong leadership to enhance team productivity and morale.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
FIELD TRAINING SERVICE & BEVERAGE MANAGER
Fleming’s Prime Steakhouse & Wine Bar
Houston, TX
10.2021 - 03.2024
- Managed 21 locations nationwide generating increased revenue
- Reinforce standards of excellence by coaching, training and motivating teams
- Created content, service models and training materials for new initiatives that include new restaurant openings, limited time offerings and staff development
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Managed budgeting and financial reporting, maintaining accurate records of revenues and expenses.
- Fostered a positive team atmosphere by promoting open communication channels between staff members regarding best practices or concerns within the workplace setting.
- Conducted regular performance evaluations for staff members, providing constructive feedback to foster growth and development.
- Maintained compliance with all local, state, and federal regulations pertaining to alcohol sales and service protocols.
- Developed staff training programs to enhance employee knowledge and skillsets in the beverage industry.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
RESTAURANT MANAGER
Fleming’s Prime Steakhouse & Wine Bar
Rancho Cucamonga, CA
11.2015 - 10.2021
- Support the front of the house staff in creating excellent fine dining service for each guest
- Implemented new ideas resulting in increased sales and becoming highest grossing location
- Responsible for resolving problems with guest service
- Assisted the Private Dining Director in organizing and coordinating events.
ASSISTANT MANAGER
Red Dragon Karate
Rancho Cucamonga, CA
06.2011 - 11.2015
- Manage Accounts Receivable for up to 200 clients
- Organize outreach programs and create new sales opportunities
- Sustain a working culture of hard work and fun for employees and clients.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
KEY ASSOCIATE
Ginger’s Quilt Shoppe
Upland, CA
01.2008 - 01.2013
- Coordinate events & maintained the monthly calendar
- Scheduled classes for the store using Excel and Word
- Maintained Store Website
- Create product displays and organized the overall store appearance.
- Streamlined communication channels within the team, resulting in improved collaboration and overall project success.
- Streamlined opening and closing procedures as integral member of store staff.
Education
Masters - Business Administration
California Baptist University
Riverside, CABachelor of Science - Accounting
California Baptist University
Skills
- Microsoft Office Suite
- Communications
- Adult Learning
- Organization
- Team Leadership
- Relationship Building
- Problem Solving
- Teamwork
- Results Driver
- Training and Implementation of company systems and processes
Timeline
Senior Manager
Flemings Prime Steakhouse & Wine Bar
03.2024 - Current
FIELD TRAINING SERVICE & BEVERAGE MANAGER
Fleming’s Prime Steakhouse & Wine Bar
10.2021 - 03.2024
RESTAURANT MANAGER
Fleming’s Prime Steakhouse & Wine Bar
11.2015 - 10.2021
ASSISTANT MANAGER
Red Dragon Karate
06.2011 - 11.2015
KEY ASSOCIATE
Ginger’s Quilt Shoppe
01.2008 - 01.2013
Masters - Business Administration
California Baptist University
Bachelor of Science - Accounting
California Baptist University