Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katlyn Ryan

Vancouver

Summary

Adaptable worker with interest and skills in varying fields. Able to adapt and problem-solve using multiple different backgrounds. Detail oriented and organized. Able to work independently and as part of a team. Driven to maintain company standards through personal work, supporting coworkers, and training new team members.

Overview

8
8
years of professional experience

Work History

Front Desk Manager

The Velvet Rope
07.2021 - 05.2025
  • Greeted guests, introducing them to the club and the policies as well as maintaining returning guest loyalty.
  • Processed cash and credit payment of entry, memberships, and products.
  • Answered inquiries/concerns from phone calls, emails, people walking by, and guests within the club.
  • Maintained safety standards and watched for any concern that needed to be brough to owner's attention.
  • Trained all desk staff and maintained level of consistency in policy.
  • Organize and introduce any guest presenters/hosts/other party specific workers.

Graveyard Supervisor

Thriving Lives Care
12.2020 - 01.2023
  • Provided support to graveyard shift of four different care homes.
  • Trained new staff and filled in shifts when understaffed.
  • Maintained care and support for home residents, following their behavioral plans and momentary needs.
  • Documentation of daily events and auditing of other staff documentation.
  • Collaborated with other management members to keep consistent and optimal care for residents.

Behavioral Treatment Specialist

Cascadia Behavioral Healthcare
10.2017 - 11.2020
  • Noc shift lead for Arbor Place, cross trained to work other houses in secure pod.
  • Maintained safety and quality of life for residents by completing rounds, providing food/liquids, problem solving concerns, cleaning the facility, engaging in socialization, prompting healthy sleep schedules, etc.
  • Completed and audited daily documentation for all residents.
  • Processed paper and digital trackers for one day to reset for the next.
  • Performed regular fire drills per safety requirements.
  • Trained and engaged in deescalation and restraint techniques as necessary.

Education

Associate of Arts - General Education

Clark College
Vancouver, WA
06-2018

Skills

  • Safety and security procedures
  • Guest check-in and check-out
  • Guest amenities
  • System updates
  • Conflict and issue documentation
  • Organization and recordkeeping
  • Complaint management
  • Time management
  • Reception expertise
  • Training and mentoring
  • Cash management

Timeline

Front Desk Manager

The Velvet Rope
07.2021 - 05.2025

Graveyard Supervisor

Thriving Lives Care
12.2020 - 01.2023

Behavioral Treatment Specialist

Cascadia Behavioral Healthcare
10.2017 - 11.2020

Associate of Arts - General Education

Clark College

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