Katlyn Savage
Springfield,TN
Summary
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasker considered highly ambitious, willing to meet or exceed monthly quotas, and capable of maximizing brand awareness. Experienced professional with strong leadership and relationship-building skills. Exceptionally talented leader, technically-savvy with outstanding relationship building, training, and presentation skills. History of being an effective team member with full understanding of the underwriting process and team needs. Experienced in using Excel to create and update tracking spreadsheets.
Overview
10
10
years of professional experience
Work History
Supervisor
Fusion Site Services
Nashville, US
08.2021 - 09.2024
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Researched resolutions, contacted necessary departments, and responded back to customer by phone, mail, or fax as follow-up.
- Kept customer and system account information accurate and current to support timely resolutions for all concerns.
- Assessed customer account information to determine current issues and potential solutions.
- Interacted with customers to provide and process information in response to inquiries, concerns, and requests about services and products.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Handled billing and resolved discrepancies.
- Assisted with recruiting and interviewing potential candidates.
- Managed day-to-day operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Sales Associate
WHITE'S JEWELERS
11.2015 - 02.2019
- Entered details such as payments, account information, and call logs into the computer system.
- Greet customers with a friendly and positive manner.
- Called and/or mailed statements to receive payments on their accounts.
- Handled cash, credit cards, and check deposits.
- Delivered exceptional customer service and portrayed the company in a positive manner.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Completed all daily activities in a timely manner.
- Oversaw and processed payments made by credit and debit cards, cash, and provided the correct change, if applicable.
Pharmacy Technician
Kroger
Springfield, US
08.2014 - 11.2015
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated instructions to patients or caregivers.
- Processed incoming drug orders.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Ensured proper entry and processing of patients' prescriptions into the internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.
- Reviewed and verified customer information and insurance provider information.
Education
High School Diploma -
Pleasant View Christian School
Pleasant View, TN05-2014
Skills
- Closing
- Filing
- Cash Handling
- Leadership Experience
- Microsoft Office/Typing
- Customer Service & Retail
- QuickBooks
- Payroll
- Receptionist
- Operations Management
- Training and mentoring
- Processes and procedures
- Goal-Oriented
- Policy Enforcement
Personal Information
Authorized To Work: US
Timeline
Supervisor
Fusion Site Services
08.2021 - 09.2024
Sales Associate
WHITE'S JEWELERS
11.2015 - 02.2019
Pharmacy Technician
Kroger
08.2014 - 11.2015
High School Diploma -
Pleasant View Christian School
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