Katlyn Scott
Hagerstown,MD
Summary
Detail-oriented and compassionate Medical Receptionist with experience in front-desk operations, patient scheduling, referrals, billing support, and clinical coordination. Skilled in answering high-volume phone calls, providing excellent patient care, managing compound pharmacy orders, and maintaining accurate medical records while ensuring HIPAA compliance. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist
Morrell Advanced Practice
10.2024 - Current
- Answer and triage high-volume phone calls in a fast-paced medical office
- Schedule, reschedule, and confirm patient appointments
- Check patients in and out while verifying demographics and insurance
- Prepare and process referrals to specialists and diagnostic facilities
- Place and track compound medication orders with pharmacies
- Send and receive medical records, referrals, and documentation via fax and secure email
- Assist with billing tasks, including copays, statements, and insurance inquiries
- Provide compassionate patient care while maintaining confidentiality and HIPAA compliance
Patient Care Associate
Maryland Vision Institute
02.2021 - 10.2024
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted with medical coding and billing tasks.
- Remained aware of provider schedules and scope of practice on an evolving basis to organize and schedule appropriate care.
- Organized paperwork such as charts and reports for office and patient needs.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Supported office staff and operational requirements with administrative tasks.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Store Manager
Highs Of Baltimore
05.2014 - 02.2021
- Completed point-of-sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Independently maintained inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reported issues to higher management with great detail.
Server
Fountain Head Country Club
06.2013 - 04.2014
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered guest questions about event plans and food service choices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Smithsburg High School
Smithsburg, MDSkills
- Healthcare Operations
- Organizational Standards
- Patient Relations
- Employee Training
- Retail Inventory Management
- Operations Management
- Scheduling Appointments
- Complex Problem-Solving
- Administrative Skills
- HIPAA Compliance
Certification
CPR & First Aid Certified
Timeline
Receptionist
Morrell Advanced Practice
10.2024 - Current
Patient Care Associate
Maryland Vision Institute
02.2021 - 10.2024
Store Manager
Highs Of Baltimore
05.2014 - 02.2021
Server
Fountain Head Country Club
06.2013 - 04.2014
High School Diploma -
Smithsburg High School