Katlyn Smith
Fargo,ND
Summary
Skilled student associate with a good work ethic and willing to lead other coworkers. I work well with others and have very good problem-solving and organizational skills. I put others before myself and will do my best to make sure that all customers are satisfied. I am reliable and willing to pick up shifts or come in to help with special meal days or just to help a short-staffed day. I am eager to learn new things and love to teach new employees how to do things.
Overview
4
4
years of professional experience
Work History
Student Associate
Residence Dining Center
10.2022 - Current
- Work in all different types of food-related environments (prep work, grill, food creations, dishroom, coffee barista, serving food)
- Make sure that food is cooked correctly and to health code standards.
- Serve customers with a positive attitude and in a timely manner.
- Make sure that all dishes used by customers are cleaned thoroughly and to health code standards.
- Work with many other students to make sure that the dining hall stays efficient and clean.
- Delegate responsibilities to other student associates.
- Deal with student conflicts in a respectful and professional manner.
- Close the dining hall efficiently while making sure to follow all health code procedures.
Coffee Barista
Dunkin Donuts
06.2023 - 08.2023
- Recommended products based on solid understanding of individual customer needs and preferences.
- Took orders on headset and in-person.
- Made sure that coffee was made correct and at an efficient pace.
- Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Cooked breakfast sandwiches as well as other breakfast food items.
- Made sure to keep espresso machines and coffee machines stocked with beans.
- Stocked coolers during my entire shift.
- Dealt with customer complaints efficiently, with respect, and made sure that customer walked away happy.
Pizza Chef
Pizzaman Elk River
06.2020 - 06.2023
- Took customers' orders and interacted with customers over-the-phone and in-person.
- Worked with food prepping and made sure that the store was properly stocked.
- Trained new employees on how to make and cook pizzas as well as prep food items.
- Closed the store by myself and ensured that everything was clean and put away for the morning shift
- Collaborated with team members to improve workflow efficiency and overall kitchen performance.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Dealt with customer complaints effectively and made sure that they were taken care of
- Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Education
No Degree - Psychology
North Dakota State University
Fargo, ND05.2026
High School Diploma -
Spectrum High School
Elk River, MN 05.2022
Skills
- Working in teams
- New Hire Training
- Active listener
- Exceptional customer service
- Hospitality and Professionalism
- Time Management
- Resolving Complaints
- Flexible Schedule
- Decision-Making
- Adaptive and creative
- Reliable and Dependable
Timeline
Coffee Barista
Dunkin Donuts
06.2023 - 08.2023
Student Associate
Residence Dining Center
10.2022 - Current
Pizza Chef
Pizzaman Elk River
06.2020 - 06.2023
No Degree - Psychology
North Dakota State University
High School Diploma -
Spectrum High School
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