Katlyn Spinosa
Tallahassee,FL
Summary
Qualified Office Coordinator with proven ability to streamline office operations and improve efficiency. Successfully managed scheduling, communications, and administrative tasks to support organizational goals. Demonstrated proficiency in multitasking and problem-solving in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Office Coordinator
Tallahassee Memorial Hospital
08.2021 - Current
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provide administrative support to staff members, assist with daily tasks as needed to promote productivity across the organization.
- Track records, file documents, and maintain communication between coworkers to manage office activities.
- Serve as a point of contact for patients visiting the office, providing exceptional patient assistance.
- Maintain strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Communicate with patients, insurance companies and providers through phone calls and emails concerning formularies and coverage limits.
Shop Assistant
Jane's Dance Boutique
08.2017 - 03.2021
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Sales Associate
Ross Dress for Less
05.2018 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
Customer Service Representative
Telepreformance
09.2015 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
Home Depot
11.2014 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Ridgeview High School
Orange Park, FL05-2014
Skills
- Schedule coordination
- Office administration
- Customer service
- File organization
- Workflow oversight
- Strategic planning
- Inventory coordination
- Correspondence management
- Excel
- Outlook
- Word
- Powerpoint
Timeline
Office Coordinator
Tallahassee Memorial Hospital
08.2021 - Current
Sales Associate
Ross Dress for Less
05.2018 - 08.2021
Shop Assistant
Jane's Dance Boutique
08.2017 - 03.2021
Customer Service Representative
Telepreformance
09.2015 - 05.2017
Cashier
Home Depot
11.2014 - 09.2015
High School Diploma -
Ridgeview High School
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