Summary
Overview
Work History
Education
Skills
Two Bravo Zulu Awards
Timeline
Generic

Katlyn Tanzini

Liverpool,NY

Summary

I am a hardworking dedicated FedEx employee for the last 12 years. Looking to further advance my career within the company. I bring lots of customer service experience, knowledge and skills that can help make our departments thrive.

Overview

14
14
years of professional experience

Work History

Senior Operations Administrator

FedEx Ground
05.2024 - Current
  • I work ITQA, MRLS, add closures and add changes to any old closures if needed.
  • Do damage package reports, repack wet or soiled packages make sure they are in great condition for delivery to the customer.
  • Make phone calls to customers to try and confirm their correct address or see if they want their package redirected to a fedex hold location.
  • Figure out why any incoming packages are 999's and correct it so it can ge to the right route and to the customer in a timely fashion.
  • Train any new employee in our QA department on proper procedures, organization, how to multitask quickly and efficiently so we can get all the work done that is needed during the sort.
  • Keep a positive attitude and help out my team mates with questions and if they are getting backed up help them out.

Package Handler

Fedex Ground
10.2021 - 05.2024
  • I worked in the unload department.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment.
  • Scan and label the incoming packages off the trailers as well as unload the trailers.
  • I learned how to drive a tugger and bring non-compatibles to the belt lines.
  • I work any non-compatibles that come off the trailers and help load them on tuggers or carts.
  • Any work that needs to be done I help work in the unload department.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Contributed to increased productivity by working effectively in high-pressure situations.

School bus driver

Liverpool Transportation
10.2021 - 05.2024
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Gave emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
  • Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.

Switcher

FedEx Ground
04.2020 - 10.2021
  • I put trailers on the unload and load doors.
  • Pre-trip the switcher every morning before starting to make sure it was operable.
  • Made sure to follow all safety protocols, a few examples always wore my safety vest when out in the yard, always wore my seatbelt when in the switcher, always banged on the side of the trailer before pulling it to make sure it was empty and no one was inside.
  • Communicate at all times with the unload manager about what trailers were clear to pull and tell the manager when the trailers were clear to be opened and start unloading.

Operations Administrator

FedEx Ground
04.2019 - 04.2020
  • I worked in the quality assurance department.
  • I started off with the old AWAD system which then turned into our new DRO system.
  • I dropped the DRO plan every morning.
  • I worked kickouts, MRLs, address corrections, repacks, damaged out broken packages.
  • I have processed internationals and hazmats as well as processed damaged hazmats.
  • Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
  • Made phone calls to customers to get correct address or see if they wanted their package redirected to a Fedex hold location.

Package Handler

FedEx Ground
11.2018 - 04.2019
  • I loaded local delivery trucks.
  • Had to scan the incoming packages that came from the unload which told you where to put them on the trucks.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Inventory Specialist

W.B Mason
10.2017 - 11.2018
  • I replenished the shelves for the order pickers.
  • I learned how to drive a reach machine as well as a cherry picker.
  • I monitored our warehouse inventory and had to make sure it was up to date.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Improved warehouse space utilization with strategic reorganization of stock areas.

Operations Manager Part-Time

FedEx Ground
08.2016 - 10.2017
  • I managed anywhere from20 to30 package handlers a day.
  • I had to move trucks into place if a contractor needed a different truck in a spot.
  • I made line changes to the van lines I was working to make them run more efficiently based off the volume of the line and trucks.
  • I ran reports, made sure our TLH goals were being hit on a daily basis.
  • I worked side by side with contractors and drivers to make sure my package handlers were loading their trucks efficiently and effectively for them to be able to do their job out in the field and keep up our customer service great so we don’t lose our customers!
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Operations Coordinator

FedEx Ground
08.2014 - 08.2016
  • I had to take care of customer service mail, answer phone calls and make sure our customers were being taken care of to the fullest extent.
  • Had to do a van walk and find any packages the drivers brought back and make sure they got pulled off the truck if needed.
  • I had to check our 85 reports and try and track down missing packages we couldn’t find.
  • Write hand delivery sheets if necessary and enter them into our system.
  • At night I would do the nightly system close for the day.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Interacted well with customers to build connections and nurture relationships.

Work Area Package Handler Lead (WALPH)

FedEx Ground
10.2012 - 08.2014
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
  • I helped out when necessary if short staffed.
  • I made sure to walk the areas and make sure to check on anyone that needed help, and stepped right in.
  • Followed safety regulations to maintain safe work environment.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Supported team morale by fostering positive communication and collaboration among coworkers.

Package Handler

FedEx Ground
07.2011 - 10.2012
  • I learned how to load local delivery trucks.
  • I learned how to unload trailers, scan and label packages.
  • I also learned how to sort packages in the towers to the proper van lines.
  • Brought the non compatibles to the lines.

Soft Home Area Lead

K-Mart
10.2010 - 11.2011
  • I was in charge of any new department layouts in my area and make sure they got changed and set up in a timely fashion.
  • I had to replenish the shelves when product was empty or running low.
  • I helped customers with any questions they had, or help them look for product.
  • I helped on cash register when the lines were backed up.
  • Communicated clearly with senior management regarding project status updates while also keeping them informed of any potential risks or concerns.

Education

Early Childhood Education

OCM Boces
Syracuse, NY
06-2009

High School Diploma -

Liverpool Highschool
Liverpool, NY
06.2009

Some College (No Degree) - Juvenile Justice And Communications

Wheelock College
Boston, MA

Skills

  • Operational excellence
  • Operational planning
  • Operations management
  • Task delegation
  • Staff supervision
  • Quality assurance
  • Employee development
  • Teamwork and collaboration
  • Problem-solving
  • Customer service
  • Warehouse operations
  • Attention to detail
  • Time management
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Decision-making
  • Adaptability and flexibility
  • Effective communication
  • Active listening

Two Bravo Zulu Awards

Going above and beyond 

Timeline

Senior Operations Administrator

FedEx Ground
05.2024 - Current

Package Handler

Fedex Ground
10.2021 - 05.2024

School bus driver

Liverpool Transportation
10.2021 - 05.2024

Switcher

FedEx Ground
04.2020 - 10.2021

Operations Administrator

FedEx Ground
04.2019 - 04.2020

Package Handler

FedEx Ground
11.2018 - 04.2019

Inventory Specialist

W.B Mason
10.2017 - 11.2018

Operations Manager Part-Time

FedEx Ground
08.2016 - 10.2017

Operations Coordinator

FedEx Ground
08.2014 - 08.2016

Work Area Package Handler Lead (WALPH)

FedEx Ground
10.2012 - 08.2014

Package Handler

FedEx Ground
07.2011 - 10.2012

Soft Home Area Lead

K-Mart
10.2010 - 11.2011

Some College (No Degree) - Juvenile Justice And Communications

Wheelock College

Early Childhood Education

OCM Boces

High School Diploma -

Liverpool Highschool

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Katlyn Tanzini