Summary
Overview
Work History
Education
Skills
Timeline
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Katlyn Thurman

Chelsea,OK

Summary

Dynamic and results-oriented professional with a proven track record at RCB, excelling in customer service and cash management. Demonstrated adaptability and a strong work ethic, seamlessly handling high-volume transactions and fostering positive client relationships. Skilled in transaction accuracy and problem-solving, committed to continual improvement and efficiency.

Overview

3
3
years of professional experience

Work History

Teller

RCB
08.2022 - Current
  • Referred customers to other banking departments for specialized services.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained friendly and professional customer interactions.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • ATM and Vault overseer
  • Supply chain management

Receptionist

Ron's Heat & Air
05.2021 - 07.2022


  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Organized, maintained and updated information in computer databases.
  • Answered central telephone system and directed calls accordingly.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Collected payments, processed transactions and updated relevant records.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Resolved customer problems and complaints.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Correspondence with insurance companies
  • Attended regulatory meetings
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Education

High School Diploma -

Chelsea High School
Chelsea, OK
05-2020

Skills

  • Exceptional customer service
  • Strong Work Ethic
  • Professionalism and Courtesy
  • Excellent time management skills
  • Adaptability and Versatility
  • Outside-the-Box Problem Solving
  • Ambitious and Results Oriented
  • Ethical, Loyal, and Dependable
  • Approachable
  • Cash handling and management
  • Transaction processing accuracy

Timeline

Teller

RCB
08.2022 - Current

Receptionist

Ron's Heat & Air
05.2021 - 07.2022

High School Diploma -

Chelsea High School

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Katlyn Thurman