Katlyn Vagher
Cedar Rapids,IA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
7
7
years of professional experience
Work History
Sales Associate
Donutland
Cedar Rapids, IA
08.2023 - Current
- Organized shelves to maintain store visual appeal, engage customers, and promote sales.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Online Grocery Associate
Walmart
Cedar Rapids, IA
05.2022 - 08.2022
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Daycare Provider
Saint Matthew's Daycare
Cedar Rapids, IA
04.2021 - 08.2021
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed strong relationships with families, fostering trust and open communication between parents and caregivers.
- Offered top-notch care to 15+ school-age children at once.
- Provided individualized attention to each child, recognizing their unique needs and adapting care accordingly.
Barista
Feedwell Kitchen and Bakery
Cedar Rapids, IA
10.2020 - 01.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Barista
Starbucks
Marion, IA
12.2019 - 03.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Sales Associate
The Freeze
Marion, IA
06.2018 - 08.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Arts - Graphic Design
Mount Mercy University
Cedar Rapids, IA12-2024
Associate of Science - Liberal Arts
Kirkwood Community College
Cedar Rapids, IA12-2022
High School Diploma -
Kennedy High School
Cedar Rapids, IA05-2020
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Graphic design
- Exceptional customer service
- Money handling
Timeline
Sales Associate
Donutland
08.2023 - Current
Online Grocery Associate
Walmart
05.2022 - 08.2022
Daycare Provider
Saint Matthew's Daycare
04.2021 - 08.2021
Barista
Feedwell Kitchen and Bakery
10.2020 - 01.2021
Barista
Starbucks
12.2019 - 03.2020
Sales Associate
The Freeze
06.2018 - 08.2019
Bachelor of Arts - Graphic Design
Mount Mercy University
Associate of Science - Liberal Arts
Kirkwood Community College
High School Diploma -
Kennedy High School