KATLYNN CRAFT
Anniston,AL
Summary
Customer service specialist dedicated to creating exceptional guest experiences in fast-paced environments. Leveraging cocktail crafting expertise and effective communication to drive repeat business and enhance bar sales through strategic upselling and promotions.
Overview
8
8
years of professional experience
Work History
Cocktail Bartender
Sinclair Social
Anniston, Alabama
01.2024 - Current
- Engaged guests with professional, upbeat attitude, fostering repeat business and driving bar sales through upselling and recommendations.
- Delivered exceptional customer service and built strong guest relations.
- Used attention to detail to craft classic and signature cocktails with consistency, speed, and attention to presentation.
- Coordinated visually engaging content to enhance bar's online presence, showcasing events and cocktails.
Bartender and Server
Harp and Clover
Gadsden, AL
01.2021 - 01.2024
- Promoted happy hour specials and events, increasing guest participation and enhancing bar sales.
- Engaged with patrons, fostering a welcoming atmosphere that contributed to overall guest satisfaction.
- Delivered food and beverages to guests promptly and with enthusiasm, ensuring a positive dining experience.
- Resolved guest complaints professionally, resulting in frequent compliments and repeat business.
- Maintained cleanliness and organization of the bar area daily.
Receptionist
Riverview Medical
01.2019 - 01.2021
- Managed front desk operations, including data entry, record management, insurance verification, and authorization.
- Demonstrated compassionate interpersonal skills in professional phone and email communication.
- Patient Scheduling and Appointment Management
- Confidentiality & HIPAA Compliance and Patient Confidentiality.
- Applied medical terminology to improve communication with healthcare professionals.
Education
High School Diploma -
OXFORD HIGH SCHOOL
Oxford, AL05-2018
Some College (No Degree) - General Studies
SNEAD STATE COMMUNITY COLLEGE
Boaz, ALSkills
- Cocktail presentation
- Beverage creativity
- Customer service excellence
- Strong Attention to Detail
- Multitasking in High-Pressure Environments
- Time Management
- Conflict resolution
- Effective Communication
- Creative thinking
- Critical Thinking
Timeline
Cocktail Bartender
Sinclair Social
01.2024 - Current
Bartender and Server
Harp and Clover
01.2021 - 01.2024
Receptionist
Riverview Medical
01.2019 - 01.2021
High School Diploma -
OXFORD HIGH SCHOOL
Some College (No Degree) - General Studies
SNEAD STATE COMMUNITY COLLEGE