Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katlynn Gorham

Martinez,Georgia

Summary

Detail-oriented Patient Care Coordinator with expertise in scheduling, insurance claim processing, and effective patient communication. Proven ability to streamline workflows and enhance patient experiences.

Overview

5
5
years of professional experience

Work History

Lead Patient Care Coordinator

Apple Grove Dental
Colorado Springs, Colorado
07.2022 - 03.2025
  • Coordinated patient appointments and managed scheduling for optimal workflow.
  • Facilitated communication between patients and dental providers to ensure clarity.
  • Maintained accurate patient records using dental management software systems.
  • Assisted patients with insurance inquiries and payment processing procedures.
  • Trained new staff on patient care protocols and office procedures.
  • Scheduled appointments for patients according to their needs.
  • Assisted in developing and implementing patient care plans.
  • Prepared documents necessary for insurance claims processing.
  • Investigated insurance claims to determine liability and damages.
  • Reported findings to insurance companies and negotiated settlements.
  • Assisted patients with insurance paperwork and billing questions.
  • Verified insurance coverage prior to scheduling appointments.
  • Oversaw negotiations with benefits and insurance companies.

Dental Assistant

Apple Grove Dental
Colorado Springs, Colorado
07.2022 - 03.2025
  • Prepared treatment rooms for dental procedures and ensured cleanliness.
  • Assisted dentists during examinations and procedures with necessary instruments.
  • Educated patients on oral hygiene practices and post-treatment care.
  • Managed patient records using electronic health record systems efficiently.
  • Scheduled appointments and coordinated patient follow-ups effectively.
  • Sterilized dental instruments and maintained infection control protocols consistently.
  • Supported training of new dental assistants in office procedures and protocols.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Sterilized instruments according to established guidelines and protocols.
  • Took digital X-rays of teeth using radiographic equipment.
  • Maintained a neat, clean and organized environment throughout the office.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Laid out dental instruments and equipment before procedures.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Educated patients on treatment procedures and post-procedure home care.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Educated patients on proper oral hygiene techniques and habits.

Server

Highland Country Club
Fayetteville, North Carolina
04.2021 - 04.2022
  • Provided excellent customer service in a fast-paced dining environment.
  • Managed food and drink orders efficiently using POS systems.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Maintained cleanliness and organization of dining areas throughout shifts.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Server

Carrabba' Italian Grill
Fayetteville, North Carolina
07.2020 - 04.2021
  • Provided excellent customer service in a fast-paced dining environment.
  • Stayed informed about daily specials, new menu items, promotions.
  • Trained new employees on restaurant procedures and plating techniques.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.

Education

Dental Assisting

Sandhills Dental Career Center
Southern Pines, NC
12-2021

High School Diploma -

Chelsea High School
Chelsea, OK
05-2019

Skills

  • Patient scheduling
  • Dental management software
  • Insurance claim processing
  • Patient care coordination
  • Staff training
  • Customer relationship management
  • Insurance verification
  • HIPAA compliance

Timeline

Lead Patient Care Coordinator

Apple Grove Dental
07.2022 - 03.2025

Dental Assistant

Apple Grove Dental
07.2022 - 03.2025

Server

Highland Country Club
04.2021 - 04.2022

Server

Carrabba' Italian Grill
07.2020 - 04.2021

Dental Assisting

Sandhills Dental Career Center

High School Diploma -

Chelsea High School

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