KATLYNN MICKELSON
Twin Falls
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant General Manager
La Quinta Inn & Suites
12.2024 - Current
- Mentored and motivated team members to achieve challenging business goals.
- Handled cash accurately and prepared deposits.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee evaluations, and contract details.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
NIGHT AUDIT MANAGER/ FRONT DESK SUPERVISOR
The Westin Cincinnati
07.2024 - 10.2024
- Utilized problem-solving techniques to quickly resolve any discrepancies during the audit process
- Assisted other departments when necessary in order to complete important tasks during busy nights
- Prepared operational and risk reports for management analysis
- Prepared financial and regulatory reports required by laws, regulations and boards of directors
- Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter
- Monitored team performance against established goals and objectives set forth by corporate office
NIGHT AUDIT MANAGER/ FRONT DESK SUPERVISOR
21c Museum and Hotels
08.2021 - 10.2023
- Collaborated with front desk staff to ensure smooth transition of duties from day shift to night shift
- Tracked room availability throughout the evening in order to maximize occupancy rates
- Implemented effective communication between departments in order to maintain consistency across shifts
- Generated detailed incident reports pertaining to any irregularities discovered during nightly audits
- Managed cash drawers accurately while balancing receipts at end of shift per company policy
- Oversaw regular maintenance tasks such as restocking linens and cleaning common areas after hours
HISTORICAL HORSE RACING GAMING ATTENDANT
Redmile
03.2021 - 08.2021
- Performed regular maintenance on gaming systems to ensure optimal performance levels
- Developed effective communication skills when interacting with both colleagues and customers alike
- Trained new staff members on store policies and procedures related to selling gaming products
- Provided technical support on a variety of consoles, troubleshooting issues with hardware or software as needed
- Handled cash register operations accurately during peak business hours while managing long lines of customers patiently
- Monitored security cameras throughout the store premises to detect any suspicious activity or theft attempts
Education
HIGH SCHOOL DIPLOMA -
Lafayette High School
Lexington, Kentucky02.2020
Skills
- Motivational Skills
- Front Desk Management
- Guest Relations
- Policy Enforcement
- Client Relationship Management
- Employee Development
- Data Analytics
- Audit management
- Willing to Learn
- Customer Service
- Multitasking Abilities
- Reliability
- Team leadership strength
- Training and development skill
- Food safety and sanitation
Accomplishments
- Supervised team of 20+ staff members.
- Food Handler's Permit: Certified in safe food handling practices.
- Excel Certificate: Proficient in Microsoft Excel, including data analysis and spreadsheet management.
- PowerPoint Certificate: Skilled in creating professional presentations using Microsoft PowerPoint.
- Word Certificate: Advanced proficiency in Microsoft Word for document creation and formatting.
- Hotel Software Knowledge: Experienced with hotel management software, including property management systems (PMS), reservation systems, and point-of-sale (POS) software.
Certification
- Microsoft Word, Microsoft Office Specialist, 2017
- Microsoft PowerPoint, Microsoft Office Specialist, 2017
- Microsoft Excel, Microsoft Office Specialist, 2017
Food Handlers Permit
ServSafe Food Handler Certification: Achieved certification in safe food handling and sanitation practices, ensuring compliance with industry standards.
Timeline
Assistant General Manager
La Quinta Inn & Suites
12.2024 - Current
NIGHT AUDIT MANAGER/ FRONT DESK SUPERVISOR
The Westin Cincinnati
07.2024 - 10.2024
NIGHT AUDIT MANAGER/ FRONT DESK SUPERVISOR
21c Museum and Hotels
08.2021 - 10.2023
HISTORICAL HORSE RACING GAMING ATTENDANT
Redmile
03.2021 - 08.2021
- Microsoft Word, Microsoft Office Specialist, 2017
- Microsoft PowerPoint, Microsoft Office Specialist, 2017
- Microsoft Excel, Microsoft Office Specialist, 2017
HIGH SCHOOL DIPLOMA -
Lafayette High School
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