Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katlynn Mutua

Atlanta,GA

Summary

Dedicated and ambitious Customer Service professional with a passion for delivering exceptional service and building strong client relationships. Eager to leverage my strong communication skills and enthusiasm for problem-solving to contribute to a dynamic customer service team. Proven ability to adapt to fast-paced environments and resolve issues efficiently. Committed to ensuring customer satisfaction and exceeding expectations. Aiming to bring a positive attitude and a willingness to learn and grow within a customer-focused role.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Restaraunt Server

Waffle House
05.2024 - Current
  • Demonstrated a high level of attention to detail by ensuring all orders were accurate and complete
  • Demonstrated a positive attitude and enthusiasm when interacting with customers, resulting in increased customer loyalty
  • Exhibited strong teamwork by collaborating with kitchen staff to ensure accurate and timely order fulfillment
  • Demonstrated excellent problem-solving skills by resolving customer disputes in a timely and professional manner
  • Demonstrated strong organizational skills by accurately tracking orders and efficiently balancing the cash register
  • Followed health and safety guidelines to ensure food safety and prevent cross-contamination
  • Ensured a clean and organized work area at all times
  • Developed an efficient system for efficiently handling customer orders during peak hours

Wok Cook / Prep / Cashier

HMS Host
06.2023 - 04.2024
  • Greeted customers in a friendly and professional manner
  • Developed a nutritional labeling system for restaurant dishes, promoting healthier eating habits among customers
  • Developed a system for tracking and analyzing customer orders, allowing for more accurate order preparation
  • Created a timeline for each task to ensure that food is cooked and served on time
  • Ensured all food items were properly labeled and stored according to company standards
  • Maintained cleanliness and organization of work areas, including counters, tables, and kitchen equipment
  • Prepared and cooked food items in accordance with company recipes, standards, and health and safety regulations
  • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
  • Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe

Senior Tech Advisor

Transcom
06.2021 - 02.2023
  • Company Overview: Remote
  • Provided technical support to customers, resulting in a 70% decrease in customer service inquiries
  • Provided customer service and technical support to ensure customer satisfaction and loyalty
  • Developed a knowledge base of common issues and solutions to improve customer self-service and reduce the need for technical support
  • Diagnosed and repaired complex technical problems in the field, resulting in a 80% reduction in customer service calls
  • Monitored customer feedback and identified areas for improvement
  • Developed and implemented customer service plans to improve customer experience
  • Remote

Advanced Tech Support

VXI Global Solutions
11.2020 - 03.2021
  • Company Overview: Remote
  • Developed and maintained customer service policies and procedures to ensure customer complaints are handled consistently and efficiently
  • Provided technical support to customers and troubleshot hardware and software issues, resulting in a 60% reduction in customer escalations
  • Developed and implemented customer service training programs to ensure customer service representatives are knowledgeable and up-to-date on products and services
  • Analyzed customer feedback to identify trends and develop strategies for improving customer experience
  • Utilized customer feedback to recommend improvements to existing products and services
  • Remote

K-12 Support Advisor

Blackboard Inc
06.2020 - 11.2020
  • Company Overview: Remote
  • Maintained accurate records of customer interactions and transactions
  • Acted as an escalation point for complex customer inquiries and complaints
  • Adhered to customer service standards and corporate policies to ensure customer satisfaction
  • Developed comprehensive customer profiles to ensure personalized service and build customer loyalty
  • Collaborated with other departments to resolve customer issues
  • Analyzed customer feedback to improve customer service processes and policies
  • Developed and implemented customer service strategies to improve customer satisfaction
  • Remote

Security Officer

Allied Universal
06.2019 - 03.2020
  • Conducted regular security patrols and identified potential safety hazards, resulting in a 80% reduction in workplace accidents
  • Observed and identified suspicious activities, persons, or vehicles that may pose a risk to the property or individuals
  • Provided customer service to guests and visitors to the facility
  • Provided a safe and secure environment for staff, customers, and visitors through regular patrols and monitoring of security cameras
  • Provided assistance to employees and customers in need
  • Developed and maintained relationships with local law enforcement and other security personnel
  • Remained up-to-date with security trends and best practices in order to identify potential security risks
  • Maintained proper documentation of all security incidents, including detailed incident reports and incident logs

Crew Member

Global Concessions
02.2019 - 06.2019
  • Demonstrated excellent customer service by consistently providing friendly and helpful assistance to guests
  • Demonstrated excellent communication skills when dealing with customers and staff
  • Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff
  • Followed cash handling procedures to ensure accuracy and reduce losses
  • Assisted in food prep and other kitchen duties as needed
  • Created an efficient workflow system that improved kitchen efficiency and reduced prep time by 80%

General Cleaner

CSM Corporation
02.2018 - 11.2018
  • Researched and identified cleaning products that were both effective and eco-friendly, resulting in improved air quality
  • Ensured that all areas were well-stocked with necessary supplies, such as toilet paper and sanitizers
  • Disposed of trash and recyclable materials in the appropriate containers, resulting in a cleaner and more organized facility
  • Developed an efficient cleaning schedule that allowed for thorough cleaning of all areas of the building in less time

Cashier

Kroger
01.2018 - 11.2018
  • Performed cashier duties in a high-volume retail environment, processing up to 100 transactions per shift
  • Processed payments quickly and accurately while maintaining a friendly and professional demeanor
  • Operated a cash register and handled cash/credit transactions accurately, resulting in a balanced till at the end of each shift
  • Worked as a team to ensure that all customers were served promptly and efficiently
  • Processed customer returns and refunds in a timely and efficient manner

Garden Prep Specialist / Host / Server Assistant

Ruby Tuesday
09.2017 - 11.2017
  • Created an efficient workflow system that improved kitchen efficiency and reduced prep time by 80%
  • Maintained cleanliness and organization of work areas, including counters, tables, and kitchen equipment
  • Ensured all food items were properly labeled and stored according to company standards
  • Utilized a variety of cooking techniques to create flavorful dishes, resulting in increased customer satisfaction
  • Answered phones, took reservations, and answered customer inquiries in a friendly and professional manner
  • Handled customer feedback and complaints gracefully and professionally
  • Collaborated with the kitchen staff to ensure orders were fulfilled quickly and accurately
  • Verified that all guests had a positive dining experience before leaving
  • Assisted guests in finding seating and answered questions about menu items
  • Maintained a professional appearance at all times

Inventory And Merchandise Clerk

Kangaroo Express
01.2012 - 12.2014
  • Created reports to track inventory levels, costs, and trends
  • Performed regular stock counts to ensure accuracy of inventory records
  • Processed customer orders with accuracy and efficiency, resulting in a 90% customer satisfaction score
  • Organized and tracked inventory of all products in the store, ensuring accurate stock levels and availability
  • Performed daily auditing of inventory records to ensure accuracy and completeness
  • Prepared and maintained shipping documents, such as bills of lading, packing lists, and invoices
  • Managed the ordering and receiving process for all inventory items, ensuring accuracy and timeliness

Education

CNA - Certified Medical Assistant -

Hillendell Medical School
Snellville, GA
11.2024

High School Diploma - undefined

Carver High School
05.2017

Skills

  • Communication
  • Effective Time Management
  • Ability to Multitask
  • Microsoft Excel
  • Fast Learner
  • Ability to Work Under Pressure
  • Communication Skills
  • Adaptability
  • Visual Merchandising
  • Inventory Control
  • Ability to Work in a Team
  • Microsoft Office
  • Computer Skills
  • Customer Service
  • Customer Service Skills
  • Creative Problem Solving

Certification

* September 2024 – November 2024
Hillendell Medical School, Snellville GA CNA - Certified Medical Assistant


Graduated On October 2024
Completed Skills and Training of 96 Hours
Trained Nursing Assistant
Follow safety and protocols of procedures in the medical field
Preventative care to manage skin-related conditions such as pressure ulcers.
Building long-lasting professional relationships with residents, family members, and team members.
Monitoring patient stability by checking vital signs and weight, and recording intake information.
Administering therapeutic treatments, non-sterile dressings, ice packs and baths.
BLS/CPR Certified


COURSES
* September 2024 – November 2024
CNA Training, Hillendell Medical Training

Timeline

Restaraunt Server

Waffle House
05.2024 - Current

Wok Cook / Prep / Cashier

HMS Host
06.2023 - 04.2024

Senior Tech Advisor

Transcom
06.2021 - 02.2023

Advanced Tech Support

VXI Global Solutions
11.2020 - 03.2021

K-12 Support Advisor

Blackboard Inc
06.2020 - 11.2020

Security Officer

Allied Universal
06.2019 - 03.2020

Crew Member

Global Concessions
02.2019 - 06.2019

General Cleaner

CSM Corporation
02.2018 - 11.2018

Cashier

Kroger
01.2018 - 11.2018

Garden Prep Specialist / Host / Server Assistant

Ruby Tuesday
09.2017 - 11.2017

Inventory And Merchandise Clerk

Kangaroo Express
01.2012 - 12.2014

High School Diploma - undefined

Carver High School

CNA - Certified Medical Assistant -

Hillendell Medical School

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Katlynn Mutua