Katlynn O'Quinn
Port Charlotte,FL
Summary
- Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
The UPS Store 3195
04.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Lead Cashier
Circle K
06.2013 - 04.2016
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
Port Charlotte High School
Port Charlotte, FL05.2007
Skills
- Brand Management
- Business Analysis
- Team Leadership
- Managing Defaults
- Staff Management
- Productivity Performance
- Budgeting and Cost Control
- Reconciling Cash Drawers
- Managing Files and Records
- Employee Training
- Overseeing Employees
- Time Management
Certification
- CNP - Certified Notary Public
- CM - Certified Manager Certification
Timeline
Manager
The UPS Store 3195
04.2016 - Current
Lead Cashier
Circle K
06.2013 - 04.2016
High School Diploma -
Port Charlotte High School
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